Knowledge Management Specialist

CACI International Inc; Reston (VA); On-site; USD 110,000 - 242,000; Full time

Job summary

CACI International Inc. is seeking a Knowledge Management Specialist to lead enterprise KM initiatives under the GMOS contract for the Department of State.

The role focuses on developing KM strategies, governance, and self-service content to improve knowledge accessibility across a global IT environment. You will guide a high-performing team, align KM practices with ITIL, and ensure data flow and documentation standards meet federal requirements.

Qualifications

• BA/BS degree plus 13 years of relevant experience.
• Active Secret clearance.
• Experience leading enterprise KM programs and governance frameworks.
• Experience managing the knowledge lifecycle from creation to retirement.
• Experience developing KBAs, SOPs, and technical documentation.
• Experience integrating KM with Incident, Problem, Change, Service Request, and Service Desk processes.
• Experience managing KM repositories and content management systems.
• Experience establishing KM metrics and governance across technical and business teams.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Provides technical/management leadership for KM program development across a global enterprise.
• Establishes enterprise KBA development strategy and conducts semi-annual reviews with stakeholders.
• Establishes enterprise SOP development strategy aligned with ITIL and standards.
• Directs technical documentation strategy, maintaining enterprise architecture and data flow docs.
• Establishes training and user enablement strategy to improve user autonomy.
• Oversees KM repository management ensuring compliance with Federal requirements and integration with tools.
• Manages website strategy covering collaboration, content management, records management, and business processes.
• Provides leadership on major assignments with responsibility for financials, methods, and staffing.

Skills

Knowledge Management

Stakeholder engagement

Governance frameworks

KM metrics

Content management

Education

BA/BS required

Tools

ServiceNow KM

SharePoint

ITSM systems

Job description

Job Title: Knowledge Management Specialist
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *

The Opportunity

CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Provides technical/management leadership for KMP development across global enterprise
• Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates
• Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards
• Directs technical documentation strategy maintaining enterprise architecture and data flow documentation
• Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy
• Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools
• Establishes website management strategy ensuring collaboration, content management, records management, and business process management
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

Qualifications

• Required –
• BA/BS + 13 years of relevant experience; equivalencies considered
• Active Secret clearance
• Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments
• Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content
• Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates
• Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations
• Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms
• Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy
• Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities
• Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams

Desired –

• Prior experience supporting federal agencies, especially the Department of State
• Experience supporting large-scale, geographically dispersed or global enterprise IT environments
• Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms
• Familiarity with Federal records management, information governance, and documentation requirements
• ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$109,800 - $241,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.