Senior Knowledge Architect - DoD KM & UX Content

CACI International Inc; Oklahoma City (OK); Sur place; USD 55 000 - 116 000; Plein temps

Résumé du poste

CAC I is seeking a Senior Knowledge Analyst to lead knowledge content strategy and improve user experience across enterprise documentation. The role emphasizes clear, accurate content and collaboration with client managers and system users in fast-paced environments.

You will work with KM standards, templates, and governance while coordinating with SMEs to translate complex technical information into accessible material for diverse audiences.

Qualifications

• Capable of obtaining and maintaining a DoD Secret Clearance.
• Proficiency with Microsoft Office and ITSM or KM platforms such as ServiceNow, Confluence, or similar tools.
• Familiarity with knowledge methodologies such as KCS and foundational UX principles.
• Strong analytical thinking and commitment to high quality content and continuous improvement.
• Experience using AP writing format and AP Stylebook.
• 10+ years of relevant experience; Bachelor’s degree may substitute for 5 years.

Responsabilités

• Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.
• Contribute to the full lifecycle of knowledge content — including intake, development, review, publication, and iterative enhancement.
• Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using KM/UX best practices.
• Collaborate with Subject Matter Experts and operational teams to gather requirements and transform complex technical information into clear content.
• Maintain and refine documentation templates, style guides, governance processes, and content standards.

Connaissances

DoD Secret clearance

Microsoft Office

ITSM KM platforms

KCS UX principles

AP writing format

10+ years experience

Formation

Bachelor’s Degree in applicable field

Outils

ServiceNow

Confluence

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

AP writing tools

Description du poste

CAC I is seeking a Senior Knowledge Analyst to lead knowledge content strategy and improve user experience across enterprise documentation. The role emphasizes clear, accurate content and collaboration with client managers and system users in fast-paced environments.

You will work with KM standards, templates, and governance while coordinating with SMEs to translate complex technical information into accessible material for diverse audiences.