Knowledge Management Analyst: Content Steward

Design Interactive, Inc; Fayetteville (NC); On-site; USD 65,000 - 90,000; Part time

Job summary

Design Interactive, Inc. is building a knowledge-management pipeline in support of the SOCOM EK Knowledge Management effort.

The anticipated Knowledge Management Analyst will work with subject matter experts, operators, and delivery teams to capture tacit knowledge and convert it into accurate, governed content for mission continuity. The role requires conducting interviews, validating content with practitioners, maintaining taxonomy and metadata, and guiding junior staff.

Qualifications

• Experience eliciting, documenting, organizing, validating, and maintaining operational or technical knowledge.
• Ability to facilitate interviews, working sessions, after-action discussions, and knowledge-sharing forums.
• Strong writing, editing, analytical, communication, and stakeholder-engagement skills.
• Experience applying taxonomy, metadata, content-governance, and quality standards.
• Minimum three (3) years of experience in the functional area; bachelor’s degree or equivalent experience. Six (6) years plus substitute for the degree, or four (4) years plus associate’s degree may substitute.

Responsibilities

• Conduct interviews, knowledge-capture sessions, process walkthroughs, and after-action discussions.
• Convert captured knowledge into reusable content and validate with practitioners.
• Identify expertise at risk of loss and prioritize capture activities.
• Capture decisions, lessons learned, and information exchange requirements from forums.
• Maintain continuity products across staff turnover and exercise cycles.
• Facilitate communities of practice; onboard contributors; coach content owners on drafting, tagging, and maintenance.
• Maintain taxonomy, metadata, content standards, source authority, provenance, and lineage records.
• Analyze usage, search behavior, and participation to identify knowledge gaps; report content quality and reuse.
• Contractor must be able to independently perform support tasks and lead junior staff.

Skills

Interviews

Writing

Editing

Analytical

Stakeholder engagement

Knowledge management

Education

Bachelor’s degree in a relevant field (or equivalent experience)

Job description

Design Interactive, Inc. is building a knowledge-management pipeline in support of the SOCOM EK Knowledge Management effort.

The anticipated Knowledge Management Analyst will work with subject matter experts, operators, and delivery teams to capture tacit knowledge and convert it into accurate, governed content for mission continuity. The role requires conducting interviews, validating content with practitioners, maintaining taxonomy and metadata, and guiding junior staff.