Senior Knowledge Analyst: KM & UX for DoD IT

CACI International Inc.; Oklahoma City (OK); On-site; USD 55,000 - 116,000; Full time

Job summary

CACI International Inc. seeks a Senior Knowledge Analyst to advance knowledge management and user-centered content for a DoD client. You will support planning, coordination, and continuous improvement of knowledge projects, ensuring accurate content and optimal usability across channels.

Required: strong written and oral communication, KM platform experience (ServiceNow/Confluence), knowledge of KCS and AP style, and DoD Secret clearance eligibility, with 10+ years in the field.

Qualifications

• Knowledge of knowledge management methods and content design.
• Experience with KM platforms such as ServiceNow or Confluence.
• Familiarity with KCS and AP style guidelines.
• 10+ years of relevant experience; Bachelor’s degree may substitute 5 years.

Responsibilities

• Support Knowledge Manager in shaping knowledge content strategies and project plans.
• Oversee full lifecycle of knowledge content from intake to publication and enhancement.
• Conduct UX assessments of knowledge articles to improve clarity and discoverability.
• Collaborate with SMEs and ops teams to transform complex information into user-friendly content.

Skills

Knowledge management

KM platforms

KCS

AP Style

Oral communication

Written communication

Education

Bachelor's Degree

Tools

ServiceNow

Confluence

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

Job description

CACI International Inc. seeks a Senior Knowledge Analyst to advance knowledge management and user-centered content for a DoD client. You will support planning, coordination, and continuous improvement of knowledge projects, ensuring accurate content and optimal usability across channels.

Required: strong written and oral communication, KM platform experience (ServiceNow/Confluence), knowledge of KCS and AP style, and DoD Secret clearance eligibility, with 10+ years in the field.