Senior Key Account Service Engineer — Hybrid, Travel‑Heavy

Logisnext Americas Inc.; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Vacation, Sick Time, and Paid Hol

401k with company match

Short/Long-term disability insurance

Life, AD&D insurance

Parental leave

On-site fitness center (Houston)

On-the-job training and development

Job summary

Logisnext Americas Inc. is seeking a technical service support specialist to assist national and dealer major managed accounts for Logisnext products.

The role involves extensive travel to dealer and customer sites, providing problem resolution and product feedback, and creating detailed trip reports. Responsibilities include supporting dealer parts and service personnel, coordinating with Engineering and QA on product issues, and developing product improvements and PSBs for the Americas.

Qualifications

• High School Diploma or GED required.
• 2–7 years’ overall experience; +5 years lift truck industry preferred.
• Willingness to travel up to 50% and hybrid work in Houston.

Responsibilities

• Provide technical support to dealer parts and service personnel and other Logisnext departments.
• Travels to dealer/customer sites to assist with problem resolution and customer acceptance issues.
• Provides feedback to National Accounts group on product health and open service issues.
• Monitors product health to reduce warranty expenses and logs problems for action.
• Coordinates resolution with Engineering, QA, Design Engineering and other teams; initiates product improvements.
• Develops Product Support Bulletins (PSB) and SOPs for distribution.

Skills

Lift trucks

Dealer relations

Travel readiness

Failure analysis

MS Office

Project management

IC/Electric systems

Education

High school diploma or GED

Bachelor’s degree (nice to have)

Tools

CRM software

Job description

Logisnext Americas Inc. is seeking a technical service support specialist to assist national and dealer major managed accounts for Logisnext products.

The role involves extensive travel to dealer and customer sites, providing problem resolution and product feedback, and creating detailed trip reports. Responsibilities include supporting dealer parts and service personnel, coordinating with Engineering and QA on product issues, and developing product improvements and PSBs for the Americas.