Senior Service Engineer, Key Accounts (Travel‑Ready)

Logisnext Americas Inc; Houston (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401k with company match

Life insurance

Job summary

Logisnext Americas Inc. seeks a field-service-oriented professional to provide technical support, site visits, and issue resolution for national accounts and dealers. You will coordinate with multiple teams, travel to customer sites, and maintain detailed trip reports to improve product health and warranty outcomes.

The role requires strong MS Office skills, project management, and extensive knowledge of IC and Electric Logisnext and Jungheinrich products. Hybrid schedule in Houston area.

Qualifications

• High School Diploma or GED.
• 2 to 7 years’ overall experience.
• +5 years lift truck industry experience.
• Dealer contact experience.
• Ability to travel to customer sites.
• Failure analysis experience.
• Microsoft Office experience.
• Project Management skills.
• Extensive technical knowledge of IC and Electric Logisnext/Jungheinrich products.

Responsibilities

• Provides technical support to dealer parts and service personnel, other departments within Logisnext Americas.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assists dealers with key customer acceptance and satisfaction issues to help ensure future product sales.
• Provides detailed reports of trip purpose and outcome.
• Provides feedback to National Accounts group regarding product health and open service issues.
• Monitors product health to control and helps reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify concerns.
• Communicates information regarding specific problems to Service Engineering, Logisnext Design Engineering, Design Center Houston, Jungheinrich AG, and/or MLA Engineering as situation dictates.

Skills

Travel ability

PM skills

Failure analysis

MS Office

Dealer liaison

Technical knowledge of Logisnext/Jung

Education

High School Diploma or GED

Tools

MS Office

Job description

Logisnext Americas Inc. seeks a field-service-oriented professional to provide technical support, site visits, and issue resolution for national accounts and dealers. You will coordinate with multiple teams, travel to customer sites, and maintain detailed trip reports to improve product health and warranty outcomes.

The role requires strong MS Office skills, project management, and extensive knowledge of IC and Electric Logisnext and Jungheinrich products. Hybrid schedule in Houston area.