Senior Solutions Engineer - Travel-Heavy, Customer Impact

BlueCrest; Azalea Trailer Park (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

BlueCrest seeks a technically adept professional to provide best-in-class service on defined product lines for internal and external clients. The role emphasizes solution integration, delivery, escalations, and post-sales support to maximize customer satisfaction and profitability.

You will support sales with RFIs/RFQs/quotations and SOWs, promote best practices, and ensure high equipment uptime through product and network knowledge. Extensive travel is required.

Qualifications

• Experience providing technical support and pre/post-sales assistance.
• Ability to assist sales activities with RFIs, RFQs, quotes, and SOWs.

Responsibilities

• Provide technical support and expertise to improve profitability and customer satisfaction.
• Maintain high equipment uptime through product and network knowledge.
• Assist with RFI/RFQ/quotes/SOWs per policy to support sales targets.
• Support beta testing, Try & Buy, and complex configurations for solution profitability.
• Act as liaison between service, engineering, quality, and manufacturing teams.
• Support product quality and defect closure across product lines.
• Deliver technical training support to training activities.
• Support test engineering in product development and issue resolution.
• Assist Danbury integration and refurbished module support as needed.
• Travel is a mandatory requirement and can exceed 70% of standard hours.

Job description

BlueCrest seeks a technically adept professional to provide best-in-class service on defined product lines for internal and external clients. The role emphasizes solution integration, delivery, escalations, and post-sales support to maximize customer satisfaction and profitability.

You will support sales with RFIs/RFQs/quotations and SOWs, promote best practices, and ensure high equipment uptime through product and network knowledge. Extensive travel is required.