Key Account Senior Service Engineer

Logisnext Americas Inc; Houston (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401k with company match

Life insurance

Job summary

Logisnext Americas Inc. seeks a field-service-oriented professional to provide technical support, site visits, and issue resolution for national accounts and dealers. You will coordinate with multiple teams, travel to customer sites, and maintain detailed trip reports to improve product health and warranty outcomes.

The role requires strong MS Office skills, project management, and extensive knowledge of IC and Electric Logisnext and Jungheinrich products. Hybrid schedule in Houston area.

Qualifications

• High School Diploma or GED.
• 2 to 7 years’ overall experience.
• +5 years lift truck industry experience.
• Dealer contact experience.
• Ability to travel to customer sites.
• Failure analysis experience.
• Microsoft Office experience.
• Project Management skills.
• Extensive technical knowledge of IC and Electric Logisnext/Jungheinrich products.

Responsibilities

• Provides technical support to dealer parts and service personnel, other departments within Logisnext Americas.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assists dealers with key customer acceptance and satisfaction issues to help ensure future product sales.
• Provides detailed reports of trip purpose and outcome.
• Provides feedback to National Accounts group regarding product health and open service issues.
• Monitors product health to control and helps reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify concerns.
• Communicates information regarding specific problems to Service Engineering, Logisnext Design Engineering, Design Center Houston, Jungheinrich AG, and/or MLA Engineering as situation dictates.

Skills

Travel ability

PM skills

Failure analysis

MS Office

Dealer liaison

Technical knowledge of Logisnext/Jung

Education

High School Diploma or GED

Tools

MS Office

Job description

About Us:Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.About the role:To provide service support to national and dealer major managed accounts for Logisnext products. Position requires extensive contact with dealers, customers, and national account sales personnel primarily through CRM service tickets. Position may require extensive travel. This position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext products in the field. Position coordinates with other departments to resolve problems and communicate solutions to the field. Provides a monthly report detailing CRM activity and trip report summary.What you will do:Provides technical support to dealer parts and service personnel, other departments within Logisnext Americas.Travels to dealer/customer sites to assist dealers and field personnel with problem resolution. Assists dealers with key customer acceptance and satisfaction issues to help ensure future product sales. Provides detailed reports of trip purpose and outcome.Provides feedback on a regular basis to National Accounts group regarding product health and open service issuesMonitors product health to control and helps reduce warranty expense to company. Maintains problem log to recognize problems and quantify concerns. Communicates information regarding specific problems to Service Engineering, Logisnext Design Engineering, Design Center Houston (DCH), Jungheinrich AG, and/or MLA Engineering as situation dictates. Initiates requests for product improvement.Coordinates problem resolution with Engineering, CSM, Quality, Prove Design, Parts Authorization. Coordinates field problem investigation and National Accounts specific Service Campaigns. Reports Test Orders (TO) to Service Engineering for Prove Design to evaluate product issues and validate corrective actions.Develops product improvements to address product issues and technical information to support solutions. Creates Product Support Bulletins (PSB’s) and HPK articles for distribution in the Americas and SOP’s for internal use.When & Where:This is a full-time role that will require up to 50% travel.Hybrid schedule in office 3 days a weekWhat you need to have:High School Diploma or GED.2 to 7 years’ overall experience.+5 years lift truck industry experienceDealer contact experienceAbility to travel to customer sitesFailure analysis experienceMicrosoft Office experienceProject Management skillsExtensive technical knowledge of IC and Electric Logisnext and Jungheinrich productsWhat would be nice to have:Bachelor’s DegreeExperience can be substituted for education requirementsWhat we offer:Medical, dental, and vision benefitsPaid Vacation, Sick Time, and Paid HolidaysProfit Sharing OpportunitiesFlexible Spending and HSA Accounts401k with automatic company contribution and company matchShort-term and long-term disability insuranceLife, Dependent Life, and AD&D InsurancePaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)Employee Assistance ProgramEmployee DiscountsOn-site fitness center (Houston)On-the-job training and developmentThe specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.To be considered for this role, all applicants must submit a full and complete application through our careers page.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.To be considered for this role, all applicants must submit a full and complete application through our careers page.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Equal Opportunity Employer/Veterans/DisabledAgency Disclaimer:Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.