Senior Juniper Network Engineer – JunOS & Serviceability

Hewlett Packard Enterprise Company; Houston (TX); Hybrid; USD 106,000 - 243,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sr. Network Engineer specializing in Juniper Operating Systems to lead serviceability improvements across HPE Networking portfolios.

This onsite role will be based in Houston, TX or Westford, MA, with hybrid work expectations and a strong emphasis on turning customer feedback into actionable product requirements. You will collaborate with Product Management and Engineering to embed diagnostics, observability, and support readiness into future releases,

Qualifications

• Deep hands-on knowledge of enterprise and service provider networking technologies, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.
• Demonstrated experience with Juniper technologies such as AIOps, Data center, Security, Switching, and Wireless.
• Strong ability to interpret support data, defect patterns, escalation themes, and customer feedback to identify systemic technical issues.

Responsibilities

• Serve as the technical authority for identifying and prioritizing the most impactful serviceability and supportability gaps affecting customer experience, support efficiency, and product quality.
• Analyze product and customer experience signals to identify systemic issues and improvement opportunities.
• Translate top support case drivers and customer feedback into concrete enhancement requests for Product Management and Engineering.
• Lead cross-functional forums to review and prioritize serviceability enhancement requests.

Skills

Advanced networking

Escalation engineering

Product supportability

Technical support

Customer experience

Education

Bachelor's degree in Electrical Engineering, Networking, or related discipline

Tools

Jira

Confluence

Case management systems

Telemetry platforms

BI / reporting tools

Job description

Hewlett Packard Enterprise is seeking a Sr. Network Engineer specializing in Juniper Operating Systems to lead serviceability improvements across HPE Networking portfolios.

This onsite role will be based in Houston, TX or Westford, MA, with hybrid work expectations and a strong emphasis on turning customer feedback into actionable product requirements. You will collaborate with Product Management and Engineering to embed diagnostics, observability, and support readiness into future releases,