Senior Juniper Network Engineer – Serviceability Lead

Hewlett Packard Enterprise; Spring (TX); Presencial; USD 106.000 - 243.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Sr. Network Engineer specializing in Juniper OS to lead serviceability improvements across HPE Networking portfolios.

You will translate field feedback into actionable product requirements and work with Product Management and Engineering across routing, switching, SD-WAN, and security domains. Based in Houston, TX or Westford, MA, this onsite role emphasizes collaboration with cross‑functional teams, diagnostic tooling, and improving customer experience

Formación

• Bachelor’s degree in Electrical Engineering, Networking, or a related technical discipline.
• Deep hands‑on knowledge of enterprise and service provider networking technologies, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.
• Demonstrated experience with Juniper technologies such as AIOps, Data center, Security, Switching, and Wireless.
• Strong ability to interpret support case data, defect patterns, escalation themes, and customer feedback to identify systemic technical issues.
• Proven ability to influence Product Management and Engineering decisions using technical credibility, data‑driven evidence, and business/customer impact.

Responsabilidades

• Lead the identification and prioritization of serviceability and supportability gaps impacting customer experience and product quality.
• Analyze signals from support cases, VOC, surveys, and post-mortem findings to identify systemic issues and improvements.
• Translate support drivers and customer feedback into concrete enhancement requests for Product Management and Engineering.
• Collaborate with Product Management and Engineering to embed supportability into design decisions for future releases.
• Lead forums with Support, Product Management, Engineering, and NPI Program Managers to review and prioritize enhancement requests.
• Drive action planning by linking VOC insights to product backlog decisions and release priorities.
• Influence roadmap direction to reduce avoidable support cases and improve time‑to‑resolution.

Conocimientos

Juniper networking

Networking

Data center

Security

Wireless

Educación

Bachelor’s degree in Electrical Engineering, Networking, or related

Herramientas

Jira

Confluence

Apstra

Mist

Descripción del empleo

Hewlett Packard Enterprise is seeking a Sr. Network Engineer specializing in Juniper OS to lead serviceability improvements across HPE Networking portfolios.

You will translate field feedback into actionable product requirements and work with Product Management and Engineering across routing, switching, SD-WAN, and security domains. Based in Houston, TX or Westford, MA, this onsite role emphasizes collaboration with cross‑functional teams, diagnostic tooling, and improving customer experience