Senior Juniper Network Engineer (Hybrid)

Hewlett Packard Enterprise; Sunnyvale (CA); Hybrid; USD 120,000 - 243,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sr. Network Engineer to focus on Juniper operating networking systems. Join our team of HPE Juniper experts to resolve customer problems and provide feedback on root cause and prevention techniques.

We seek a senior professional with extensive experience in large IP networks, routing, switching or security, and a proven ability to troubleshoot complex issues and learn customer infrastructures. Hybrid role with multiple U.S.

Qualifications

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent ).
• 6+ years of working experience in a network support role, 3 of these years would be spent supporting large IP networks
• 4+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
• Strong communication skills, including influencing and collaboration skills, are a must.
• Strong problem solving skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills.
• Excellent presentation skills.

Responsibilities

• Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).
• Build productive and collaborative trust-based relationships with the assigned accounts
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem solving approach
• Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability
• Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues
• Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use
• Sound documentation of technical support issues using the available tools is an essential element of the role
• Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction

Skills

IP Networking basics

Routing Technologies

EVPN

Linux/ scripting

Education

Bachelor or Master in electrical engineering or computer science

Tools

Ixia/Spirent

TCP replay tools

Linux/FreeBSD scripting

Job description

Hewlett Packard Enterprise is seeking a Sr. Network Engineer to focus on Juniper operating networking systems. Join our team of HPE Juniper experts to resolve customer problems and provide feedback on root cause and prevention techniques.

We seek a senior professional with extensive experience in large IP networks, routing, switching or security, and a proven ability to troubleshoot complex issues and learn customer infrastructures. Hybrid role with multiple U.S.