Senior Juniper Network Engineer — Hybrid (MX/PTX/ACX)

Hewlett Packard Enterprise; Westford (MA); Hybrid; USD 120,000 - 228,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sr. Network Engineer to focus on Juniper-based networks. The role involves troubleshooting large-scale networks, working with routing, switching, and security products, and providing white-glove customer support.

This position is based in Massachusetts with hybrid work expectations. Candidates will join a team known for technical expertise and a strong customer-service mindset.

Qualifications

• Bachelor or Master degree in electrical engineering or computer science or equivalent.
• 6+ years in a network support role, 3+ years supporting large IP networks.
• 4+ years supporting customers on site and via phone.

Responsibilities

• Handle high priority issues for top HPE Juniper Networks customers.
• Build trust-based relationships with assigned accounts.
• Take ownership of high priority issues and ensure prompt restoration of network services.
• Collaborate with technical teams to transfer knowledge of customer networks and issues.
• Input on new products and features for reliability and serviceability.
• Support service managers in high-profile technical escalations.

Skills

TCP/IP basics

Subnetting

Routing protocols

Network troubleshooting

Education

Bachelor or Master in EE/CS

Tools

Ixia/Spirent

Linux

Python

Shell

Job description

Hewlett Packard Enterprise is seeking a Sr. Network Engineer to focus on Juniper-based networks. The role involves troubleshooting large-scale networks, working with routing, switching, and security products, and providing white-glove customer support.

This position is based in Massachusetts with hybrid work expectations. Candidates will join a team known for technical expertise and a strong customer-service mindset.