Senior ITSM Configuration & CMDB Analyst

Chesterfield County; Chesterfield Court House (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Chesterfield County Information Technology Services is seeking a Configuration Coordinator to steward the CMDB and ITIL-based configuration baseline essential for incident routing, change assessment, problem analysis, and service costing. You will define CI classes, relationships, attributes, and ownership while running discovery across asset, endpoint, and network data sources.

The role requires ITIL knowledge, CMDB hands-on practice, and collaboration with Infrastructure, Network, Security,

Qualifications

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong understanding of ITIL processes - especially Configuration, Change, Incident, and Problem Management.
• Hands-on experience with a CMDB and discovery tools.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Perform other work as required.

Skills

CMDB management

ITIL processes

Stakeholder management

Analytical skills

PowerShell

Python

Automation tools

Discovery tooling

Cloud knowledge

Communication

Education

Bachelor’s degree in computer science or related field; 5 years working experience in the industry; or equivalent combination of education, training, and experience.

Tools

ARMIS

SolarWinds

Microsoft Defender

Team Dynamix

Job description

Chesterfield County Information Technology Services is seeking a Configuration Coordinator to steward the CMDB and ITIL-based configuration baseline essential for incident routing, change assessment, problem analysis, and service costing. You will define CI classes, relationships, attributes, and ownership while running discovery across asset, endpoint, and network data sources.

The role requires ITIL knowledge, CMDB hands-on practice, and collaboration with Infrastructure, Network, Security,