Configuration & CMDB Lead (ITIL, Azure, Ivanti Neurons)

RICEFW Technologies Inc; Mechanicsville (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm in Mechanicsville is seeking an experienced Configuration Manager to enhance their IT Service Management processes. The ideal candidate will possess an ITIL Foundation Certification and have substantial experience in Configuration Management, particularly integrating Azure resources and utilizing Ivanti Neurons for ITSM. Key responsibilities include managing the CMDB, collaborating with technical teams, and driving compliance with ITIL standards. The role is critical for effective service delivery, ensuring the quality and reliability of configuration data across IT services.

Qualifications

• Proven experience in Configuration Management within an ITIL environment.
• Strong knowledge of Ivanti Neurons for ITSM.
• Hands-on experience with a CMDB tool including CI class modeling and discovery tools.

Responsibilities

• Develop, implement, and maintain configuration management policies and processes.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

Skills

Configuration Management

ITIL

Azure

Ivanti Neurons for ITSM

Analytical skills

Communication skills

Education

ITIL Foundation Certification

Tools

Ivanti Neurons for ITSM

Job description

A technology consulting firm in Mechanicsville is seeking an experienced Configuration Manager to enhance their IT Service Management processes. The ideal candidate will possess an ITIL Foundation Certification and have substantial experience in Configuration Management, particularly integrating Azure resources and utilizing Ivanti Neurons for ITSM. Key responsibilities include managing the CMDB, collaborating with technical teams, and driving compliance with ITIL standards. The role is critical for effective service delivery, ensuring the quality and reliability of configuration data across IT services.