ITSM Configuration Coordinator Senior Analyst

Chesterfield County; Chesterfield Court House (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Chesterfield County, Virginia is seeking a Configuration Coordinator to steward the CMDB and the ITIL-aligned configuration baseline on the ITSM Platform Team within IST Services Delivery & Support. The role defines CI classes, relationships, and ownership, runs discovery, and publishes CMDB trust scores to IST leadership.

The position leads configuration management across IT and business teams, ensures data quality, and supports incident routing, change assessment, and service costing.

Qualifications

• Bachelor’s degree in CS or related field; 5 years industry experience or equivalent.
• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong ITIL process knowledge—Configuration, Change, Incident, and Problem Management.
• Hands-on experience with a CMDB and discovery tools.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Perform other work as required.

Skills

CMDB management

ITIL processes

Analytical skills

Documentation

Stakeholder communication

Education

Bachelor’s degree in CS or related field

Tools

Team Dynamix

ARMIS

SolarWinds

Microsoft Defender

PowerShell

Python

Job description

Minimum Qualifications:

Bachelor’s degree in computer science or related field; 5 years working experience in the industry; or equivalent combination of education, training, and experience.

POSITION OVERVIEW

The Configuration Coordinator is the steward of the county's Configuration Management Database (CMDB) and the configuration baseline that every other ITIL practice depends on. Sitting on the ITSM Platform Team within IST Services Delivery & Support, the role defines CI classes, relationships, attributes, and ownership; runs discovery and reconciliation across asset, endpoint, and network data sources; and publishes quarterly CMDB trust scores to IST leadership. Without a healthy CMDB, incident routing, change assessment, problem analysis, and service costing all degrade — this role is the accountable steward that keeps the foundation clean.

Key Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.

Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on qualifications, performance, and experience.

Qualifications

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong understanding of ITIL processes—especially Configuration, Change, Incident, and Problem Management.
• Hands-on experience with a CMDB and discovery tools.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience with Team Dynamix
• Familiarity with automated discovery tools — ARMIS, SolarWinds, Microsoft Defender, or similar.
• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, GCP).
• Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
• Familiarity with audit and compliance frameworks

PLEASE NOT E: Must maintain personal mobile technology as a condition of employment.

Pre-employment drug testing, FBI criminal background check, and education/degree verification required. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.

PLEASE NOTE: Position open until filled (first review to begin November 16, 2026).

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Information Systems Technology