Senior Configuration Management Analyst: CMDB & ITIL Expert

Seamlessmigration; Chantilly (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical for Employee

401K match

PTO 29 Days

Flexible Work Schedule

Tuition Reimbursement

Growth Opportunities

Job summary

Seamless Migration seeks a career- and customer-oriented Configuration Management Analyst to join our Chantilly, VA team. The role focuses on planning, design, and implementation of configuration management plans and standards, and maintaining the CMDB.

Responsibilities include CI mapping, timely CI updates, and reporting via ServiceNow dashboards for weekly and monthly meetings. TS/SCI clearance with CI poly is required to start, with opportunities to enhance ITIL-based ITSM practices.

Qualifications

• Experience with ITIL framework concepts and practices.
• Working knowledge of service management workflows and ITSM processes.
• Relevant experience as ITSM Configuration Management Analyst in similar programs.

Responsibilities

• Plan, design, and implement configuration management plans and standards.
• Assist with management and maintenance of the CMDB.
• Verify and audit configuration items (CIs) periodically.
• Define naming conventions and tagging for assets and CIs.
• Map services to business service level models and ensure CI data is current.
• Utilize ServiceNow dashboards to report CMDB/CIs status.

Skills

ITIL

ITSM

CMDB

CI Mapping

ServiceNow

Documentation

Education

Degree or equivalent experience

Tools

ServiceNow

Tableau

Job description

Seamless Migration seeks a career- and customer-oriented Configuration Management Analyst to join our Chantilly, VA team. The role focuses on planning, design, and implementation of configuration management plans and standards, and maintaining the CMDB.

Responsibilities include CI mapping, timely CI updates, and reporting via ServiceNow dashboards for weekly and monthly meetings. TS/SCI clearance with CI poly is required to start, with opportunities to enhance ITIL-based ITSM practices.