Configuration Management Analyst | ITSM & CMDB Expert

Seamless Migration LLC; Chantilly (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K match

PTO 29 days

Flexible schedule

Tuition reimbursement

Growth opportunities

Job summary

Seamless Migration LLC seeks a career- and customer-oriented Configuration Management Analyst to join our Chantilly, VA team. You will support the planning, design, and implementation of configuration management plans and standards, help maintain the CMDB, and map services to CI relationships.

You will work with ServiceNow dashboards, contribute to ITIL-aligned ITSM processes, and participate in process improvements and TEMs.

Qualifications

• 3+ years of service process experience in an ITSM environment.
• Degree or equivalent experience.
• Proficiency in ITIL framework concepts and practices.
• Working knowledge of service management workflows and ITSM processes.
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a SIAM – Configuration Management Analyst supporting the planning, design, and implementation of configuration management plans and standards.
• Assist with management and maintenance of the CMDB.
• Aid in periodic verification and audit of CIs.
• Define common naming conventions and tagging standards for assets and CIs.
• Ensure mapping of services from business services to CI level.
• Update CI information in a timely manner.
• Ensure CI relationship mapping is accurate and updated.
• Provide input for technology requirements related to configuration management.
• Utilize ServiceNow dashboards to report CMDB and CI status.
• Support weekly and monthly measurement and reporting.
• Participate in CSI-related process improvements and assessments.
• Support TEMs and requirements-gathering sessions.
• Work independently and in teams to deliver high-quality results.

Skills

ITIL knowledge

ITSM

Configuration management

Documentation

Communication

Education

Degree or equivalent experience

Tools

Tableau

ServiceNow

Job description

Seamless Migration LLC seeks a career- and customer-oriented Configuration Management Analyst to join our Chantilly, VA team. You will support the planning, design, and implementation of configuration management plans and standards, help maintain the CMDB, and map services to CI relationships.

You will work with ServiceNow dashboards, contribute to ITIL-aligned ITSM processes, and participate in process improvements and TEMs.