Senior ITSM CMDB Steward & Configuration Lead

Chesterfield County; Chesterfield Court House (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Chesterfield County, Virginia is seeking a Configuration Coordinator to steward the CMDB and the ITIL-aligned configuration baseline on the ITSM Platform Team within IST Services Delivery & Support. The role defines CI classes, relationships, and ownership, runs discovery, and publishes CMDB trust scores to IST leadership.

The position leads configuration management across IT and business teams, ensures data quality, and supports incident routing, change assessment, and service costing.

Qualifications

• Bachelor’s degree in CS or related field; 5 years industry experience or equivalent.
• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong ITIL process knowledge—Configuration, Change, Incident, and Problem Management.
• Hands-on experience with a CMDB and discovery tools.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Perform other work as required.

Skills

CMDB management

ITIL processes

Analytical skills

Documentation

Stakeholder communication

Education

Bachelor’s degree in CS or related field

Tools

Team Dynamix

ARMIS

SolarWinds

Microsoft Defender

PowerShell

Python

Job description

Chesterfield County, Virginia is seeking a Configuration Coordinator to steward the CMDB and the ITIL-aligned configuration baseline on the ITSM Platform Team within IST Services Delivery & Support. The role defines CI classes, relationships, and ownership, runs discovery, and publishes CMDB trust scores to IST leadership.

The position leads configuration management across IT and business teams, ensures data quality, and supports incident routing, change assessment, and service costing.