Senior ServiceNow Architect - ITSM & Enterprise Strategy

Next Level Business Services, Inc.; Cupertino (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow Architect in California to develop and implement IT service management solutions. The ideal candidate will have over 10 years of experience in IT infrastructure, a strong background in consulting, and extensive knowledge of ServiceNow and enterprise management tools. Responsibilities include architecting ITSM platforms and managing client transitions towards service-based organizations, ensuring customer satisfaction throughout the process.

Qualifications

• 10+ years of experience in IT Infrastructure and Application Development space.
• 5+ years of Consulting experience (client facing).
• 5+ years of leadership level experience with Enterprise Management tools.

Responsibilities

• Architect and design implementations with the ServiceNow ITSM platform.
• Develop roadmaps to enable client transitions to Service-based organizations.
• Manage discovery/assessment activities and define high-level program/action plans.

Skills

ServiceNow scripting

SDLC Methodologies

IT consulting

Leadership

Client-facing experience

Education

Bachelor’s degree in Information Systems or related field

Tools

ServiceNow

IBM Tivoli

BMC Remedy

HP tools

Job description

A leading IT consulting firm is seeking a ServiceNow Architect in California to develop and implement IT service management solutions. The ideal candidate will have over 10 years of experience in IT infrastructure, a strong background in consulting, and extensive knowledge of ServiceNow and enterprise management tools. Responsibilities include architecting ITSM platforms and managing client transitions towards service-based organizations, ensuring customer satisfaction throughout the process.