Senior IT Technician - On-Site Networking & Cloud

NerdsToGo Bellevue WA; Chicago (IL); Presencial; USD 41.328 - 48.216; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Descripción de la vacante

NerdsToGo Bellevue WA is seeking a Level 2/3 technician to join our on-site support team. You will lead advanced technical tasks and complex projects for residential and small business customers, working independently and mentoring Level 1 staff.

Responsibilities include on-site troubleshooting, data recovery tasks, network installations, and Microsoft 365 administration. A degree or equivalent experience plus MSP background is preferred, with opportunities for advancement and competitive

Formación

• Strong communication and customer service abilities.
• Comfort with explaining technical concepts to non-technical customers.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

Responsabilidades

• Provide account management for business customers.
• Consult with customers to deliver advanced solutions that fit their needs.
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance.
• Administer Microsoft 365 environments, including user management and security settings.
• Plan and execute productivity suite migrations with minimal downtime.

Conocimientos

Communication skills

Customer service

Problem solving

Educación

Associate's or Bachelor's degree in a technology-related field

Herramientas

Windows OS

Windows Server

Office 365

Descripción del empleo

NerdsToGo Bellevue WA is seeking a Level 2/3 technician to join our on-site support team. You will lead advanced technical tasks and complex projects for residential and small business customers, working independently and mentoring Level 1 staff.

Responsibilities include on-site troubleshooting, data recovery tasks, network installations, and Microsoft 365 administration. A degree or equivalent experience plus MSP background is preferred, with opportunities for advancement and competitive