Senior IT & Network Technician — Advanced On-Site Support

NerdsToGo, Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Training & development

Job summary

NerdsToGo, Inc. in Chicago is seeking a Level 2/3 technician to provide advanced on-site technical support for residential and small business customers. The role includes managing complex technical tasks, performing PC troubleshooting, and administering Microsoft 365 environments. Ideal candidates should have at least 3 years of experience and a degree in a technology-related field. Benefits include health insurance, paid time off, and opportunities for advancement. Join a team that values learning and growth.

Qualifications

• Minimum of 3 years of experience providing technical support in managed services.
• Advanced knowledge of PC troubleshooting (A+ certification).
• Strong communication skills and a valid driver's license.

Responsibilities

• Provide account management for business customers.
• Perform advanced PC hardware and software troubleshooting.
• Manage Active Directory and Azure AD environments.
• Scope and implement network infrastructure projects.

Skills

PC troubleshooting and repair

Networking (TCP/IP, routers, firewalls)

Customer service skills

Cloud platforms (Azure, AWS, Google Cloud)

Microsoft 365 administration

Education

Associate's or Bachelor's degree in technology-related field

Tools

Professional Services Automation (PSA)

Remote Monitoring and Management (RMM)

Job description

NerdsToGo, Inc. in Chicago is seeking a Level 2/3 technician to provide advanced on-site technical support for residential and small business customers. The role includes managing complex technical tasks, performing PC troubleshooting, and administering Microsoft 365 environments. Ideal candidates should have at least 3 years of experience and a degree in a technology-related field. Benefits include health insurance, paid time off, and opportunities for advancement. Join a team that values learning and growth.