Senior IT Technician – Mission-Critical Ops (Secret Clearance)

Searchbox l.l.c.; Little Rock (AR); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical plan options

Wellness incentives

Telemedicine

401(k) with planning tools

Dental & vision coverage

Paid time off

Job summary

Allyon seeks a Senior PC Technician to support USACE mission-critical IT operations from Little Rock, AR. The role focuses on keeping systems up, diagnosing issues, and ensuring end-user productivity in high-responsibility environments.

You will deploy PCs/printers, configure operating systems, and manage tickets via ServiceNow, collaborating across teams while travel is required. A Bachelor’s in IT/CS and an Active Secret Clearance are required.

Qualifications

• Bachelor's degree in IT/CS or related field, with 4 years of IT or field/user support experience.
• Active Secret Clearance required.

Responsibilities

• Install, configure, and maintain desktop hardware and software.
• Provide on-site and remote IT support and end-user device wellness checks.
• Troubleshoot hardware, software, and printer issues; assist with IT equipment disposal.

Skills

Problem-solving

Analytical thinking

Communication

Interpersonal skills

Team collaboration

Remote IT support tools

Ticketing systems

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Windows OS

Remote support tools

Job description

Allyon seeks a Senior PC Technician to support USACE mission-critical IT operations from Little Rock, AR. The role focuses on keeping systems up, diagnosing issues, and ensuring end-user productivity in high-responsibility environments.

You will deploy PCs/printers, configure operating systems, and manage tickets via ServiceNow, collaborating across teams while travel is required. A Bachelor’s in IT/CS and an Active Secret Clearance are required.