Senior PC Technician

Allyon; Little Rock (AR); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical plan options

Wellness incentives

Telemedicine

401(k) with planning tools

Dental & vision coverage

Paid time off

Job summary

Allyon seeks a Senior PC Technician to support USACE mission-critical IT operations from Little Rock, AR. The role focuses on keeping systems up, diagnosing issues, and ensuring end-user productivity in high-responsibility environments.

You will deploy PCs/printers, configure operating systems, and manage tickets via ServiceNow, collaborating across teams while travel is required. A Bachelor’s in IT/CS and an Active Secret Clearance are required.

Qualifications

• Bachelor's degree in IT/CS or related field, with 4 years of IT or field/user support experience.
• Active Secret Clearance required.

Responsibilities

• Install, configure, and maintain desktop hardware and software.
• Provide on-site and remote IT support and end-user device wellness checks.
• Troubleshoot hardware, software, and printer issues; assist with IT equipment disposal.

Skills

Problem-solving

Analytical thinking

Communication

Interpersonal skills

Team collaboration

Remote IT support tools

Ticketing systems

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Windows OS

Remote support tools

Job description

Senior PC TechnicianLittle Rock, AR Support mission-critical IT operations for the United States Army Corps of Engineers (USACE) by keeping systems running and users productive in high-responsibility environments. The USACE Little Rock District serves the people of Arkansas and southern Missouri by delivering vital engineering solutions that secure our nation, energize our economy, and reduce disaster risk. The mission spans Civil Works, Military Construction, Regulatory, and Emergency Management - making it one of the most diverse and impactful district offices in the Corps.

Before You Apply

This is a full-time W-2 position with Allyon. Active Secret Clearance required. Candidates cannot proceed in the application process without meeting the required qualifications listed above. Allyon does not sponsor security clearances and does not offer C2C opportunities for this role.

Why this Role Matters

In mission environments, downtime is not an option. As an IT Support Technician supporting USACE, you keep systems running, resolve issues quickly, and ensure users stay focused on their work. Your work directly supports mission continuity across critical infrastructure and engineering operations. If you enjoy hands-on problem solving in real time, this is a role where you can make an immediate impact.

What You Will Do

• Installing, configuring, and maintaining desktop hardware and software.
• Provides on-site technical support and assistance by deploying to program field offices for IT infrastructure and end-user device wellness checks.
• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training.
• Supporting users onsite and remotely with technical and operational needs.
• Deploying PCs, printers, and peripherals.
• Configuring operating systems and installing applications.
• Troubleshooting hardware, software, and printer issues.
• Managing and resolving support tickets through ServiceNow.
• Contributing to system improvements and operational reliability.

Required Qualifications

• Active Secret Clearance
• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
• Experience supporting Windows environments and Microsoft Office.
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Possess strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Must be proficient in remote IT support tools and ticketing systems.
• Ability to work independently and collaborate across teams.
• Must be willing to travel.

Preferred Qualifications

• Experience supporting Office 365 environments.
• Experience with Lexmark, HP, or Ricoh printer maintenance.
• Prior USACE or DoD IT experience.
• Military or Federal Government experience.
• Relevant certifications (e.g., CompTIA Security+, Network+, A+, Microsoft Certified: Modern Desktop Administrator, GFACR, GSEC, CND). Please note that candidates may still be hired even if they do not yet hold one of the certifications listed. However, they must obtain the required certification within the first nine months of their employment with this customer.

What's In It for You

• Four flexible medical plan options with premiums averaging 15% below industry benchmarks.
• Up to $1,800 in annual wellness incentives plus monthly rewards that put money back in your pocket.
• $0 telemedicine visits and open access provider networks with transparent pricing.
• 401(k) with modern planning tools plus HSA and FSA options for tax advantaged savings.
• Dental, vision, life, disability, and supplemental coverage including accident and critical illness.
• Paid time off starting on day one plus flexibility to support balance.
• The expected pay range for this position is $34.00 - $36.00 per hour. Compensation is determined based on experience, technical expertise, certifications, clearance level, and alignment to mission requirements and work location.

About Allyon

Allyon is a Federal solutions partner supporting Department of War, Intelligence, and Civilian agencies through expertise in Cybersecurity, Cloud Infrastructure & Engineering, Enterprise IT, and Program Management. For more than 15 years, we have helped government teams operate securely, efficiently, and confidently by delivering solutions that keep critical missions moving. Our belief is simple. Mission success is built by people. We invest in our teams, our systems, and our culture with intention so our people can perform at their best and deliver when it matters most.

The Bottom Line

Ready to do meaningful work that supports real-world mission impact? At Allyon, culture drives performance. We combine mission-critical work with a Total Rewards approach that invests in your health, financial security, and long-term growth. If you want your skills to matter, your contributions to be recognized, and your compensation to reflect your value, this is your opportunity.