Secret-Cleared PC Technician | Mission-Critical IT Support

Searchbox l.l.c.; Honolulu (HI); On-site; USD 50,000 - 52,000; Full time

Job summary

Allyon is seeking a PC Technician in Honolulu, Hawaii to support mission-critical IT operations for USACE. This full-time, on-site role requires an active Secret Clearance and strong hardware/software troubleshooting skills.

You will install, configure, and maintain desktop systems, provide on-site and remote support, and manage tickets via ServiceNow while ensuring compliance with IT policies and security requirements.

Qualifications

• Active Secret Clearance
• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
• Experience supporting Windows environments and Microsoft Office.
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Possess strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Must be proficient in remote IT support tools and ticketing systems.
• Ability to work independently and collaborate across teams.
• Must be willing to travel.
• Valid Driver's License.

Responsibilities

• Installing, configuring, and maintaining desktop hardware and software.
• Provides on-site technical support and assistance by deploying to program field offices for IT infrastructure and end-user device wellness checks.
• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training.
• Supporting users onsite and remotely with technical and operational needs.
• Deploying PCs, printers, and peripherals.
• Configuring operating systems and installing applications.
• Troubleshooting hardware, software, and printer issues.
• Managing and resolving support tickets through ServiceNow.
• Contributing to system improvements and operational reliability.

Skills

Windows environments

Remote IT support tools

Ticketing systems

Strong problem-solving

Communication skills

Ability to travel

Valid Driver's License

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft Office

Printer maintenance tools

IT equipment deployment tools

Job description

Allyon is seeking a PC Technician in Honolulu, Hawaii to support mission-critical IT operations for USACE. This full-time, on-site role requires an active Secret Clearance and strong hardware/software troubleshooting skills.

You will install, configure, and maintain desktop systems, provide on-site and remote support, and manage tickets via ServiceNow while ensuring compliance with IT policies and security requirements.