Senior IT Systems Engineer — Hybrid, Flexible PTO & Growth

claritytech; Madison (WI); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

Flexible PTO

Health/dental/vision/life insurance

Job summary

Clarity Technology Group, Inc. is seeking an experienced Level 3 IT Support Engineer / Systems Administrator to join our managed IT service team in a hybrid work environment.

You will support diverse client networks, systems, and cloud environments while delivering an exceptional customer experience. You will troubleshoot complex issues, administer client systems, maintain secure IT environments, and collaborate with a skilled team.

Qualifications

• 5+ years of technical support or systems administration experience preferred.
• Experience supporting Windows desktop and server environments.
• Experience with Microsoft 365, Active Directory, Entra ID, Hyper-V, Intune, and SSO.
• Experience with firewalls, switches, networks, servers, and workstations.

Responsibilities

• Provide great customer service and technical support
• Troubleshoot hardware, software, network, and server issues
• Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, and Intune
• Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
• Assist with system upgrades, migrations, deployments, and other client projects
• Work with other technicians to resolve issues and complete projects
• Keep clients informed and explain technical issues clearly
• Maintain system documentation and technical procedures
• Look for ways to improve client security, reliability, and performance
• Share knowledge and help the team improve

Skills

Strong communication

Customer service

Troubleshooting

Independent work

Tools

Windows Server

Active Directory

Hyper-V

Intune

Microsoft 365

Entra ID

Job description

Clarity Technology Group, Inc. is seeking an experienced Level 3 IT Support Engineer / Systems Administrator to join our managed IT service team in a hybrid work environment.

You will support diverse client networks, systems, and cloud environments while delivering an exceptional customer experience. You will troubleshoot complex issues, administer client systems, maintain secure IT environments, and collaborate with a skilled team.