Hybrid IT Administrator - Cloud, Security & Support

Server Products; Town of Richfield (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

10 Paid Holidays

3 Paid Volunteer Days

Robust 401(k) with 6% company match

Job summary

Server Products is seeking an IT Administrator to maintain secure, reliable operations of our IT infrastructure and end-user systems in a hybrid environment as we move services to cloud-based platforms.

The role supports employees in office and manufacturing settings, providing Tier 1 and 2 support and managing Microsoft 365, Entra ID, Intune, and AD, plus backup, cybersecurity, and vendor-managed apps; work with internal teams and external providers to keep systems running smoothly.

Qualifications

• Associate degree in information technology, computer information systems, management information systems, computer science, or related field required
• Minimum of 3 years of progressively responsible experience in systems administration, network administration, or Tier 2 technical support
• Experience in manufacturing or similarly complex operating environment preferred
• Certifications such as CompTIA Security+, Microsoft Endpoint Administration, IAM, Nutanix preferred
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, switching, and firewalls
• Proficiency in supporting Windows 11 and business endpoints
• Knowledge of Windows Server 2019+ and related server administration practices
• Experience supporting Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive
• Experience administering Entra ID, Intune, Active Directory, user accounts, groups, permissions, and access
• Familiarity with Azure, AWS, cloud migrations, and hybrid environments
• Nutanix virtualization knowledge
• Backup, restoration, and disaster recovery practices

Responsibilities

• Administer, monitor, and maintain network hardware, Nutanix infrastructure, Windows servers, endpoints, software, telecommunications, and related technology services
• Maintain switches, wireless access points, firewalls, VPN connectivity, DNS, DHCP, VLANs, and other network services; troubleshoot performance, connectivity, and availability issues
• Administer Microsoft 365, Entra ID, Intune, and Active Directory, including user accounts, groups, permissions, multifactor authentication, access reviews, onboarding, offboarding, and license assignments
• Provide responsive in-person and remote Tier 1 and Tier 2 support; assess urgency, communicate status, resolve issues, and escalate when additional expertise or authority is required
• Configure, deploy, patch, and support computers, mobile devices, printers, production-floor technology, and approved software while maintaining accurate asset and lifecycle records
• Monitor backup jobs, investigate failures, perform periodic restore testing, and support disaster recovery and business continuity planning and exercises
• Support cybersecurity controls, vulnerability remediation, endpoint protection, system patching, access controls, monitoring, and incident response in accordance with company requirements
• Assist with secure migrations from on-premises infrastructure to cloud-based platforms and services, including planning, testing, implementation, documentation, and user support
• Support vendor-managed business applications and integrations, including Salesforce, ERP, Boomi, Azure, and AWS; coordinate issue resolution with internal owners and external providers
• Plan and complete assigned infrastructure and end-user technology projects; coordinate vendors, timelines, testing, communications, and follow-up activities
• Maintain complete and current service tickets, system documentation, procedures, inventories, configurations, and network diagrams; provide user training as needed

Job description

Server Products is seeking an IT Administrator to maintain secure, reliable operations of our IT infrastructure and end-user systems in a hybrid environment as we move services to cloud-based platforms.

The role supports employees in office and manufacturing settings, providing Tier 1 and 2 support and managing Microsoft 365, Entra ID, Intune, and AD, plus backup, cybersecurity, and vendor-managed apps; work with internal teams and external providers to keep systems running smoothly.