Senior IT Systems Analyst – Epic SER / Provider Records

Source Code Technologies LLC; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Source Code Technologies LLC seeks a Senior IT Systems Analyst with Epic SER and Provider Records expertise to support a fully remote healthcare IT environment. You will manage provider records, troubleshoot data issues, and coordinate with technical and business stakeholders.

The role requires independence, strong analytical skills, and experience with change control, testing, and data governance. Epic Security and interfaces knowledge is highly valued, with opportunities to contribute to

Qualifications

• Bachelor's degree or equivalent experience in IT/related field
• 5+ years in technology or business administration roles
• Experience in healthcare technology environments
• Advanced hands-on experience with Epic SER / Provider Records
• Epic Provider Administration Badge is REQUIRED
• Experience with SER/Provider Blueprints and Login Blueprints
• Strong incident, problem, and ticket-resolution skills
• Excellent analytical and communication skills
• Ability to work independently with multiple priorities
• Experience with documentation, change control, testing and implementation processes

Responsibilities

• Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data.
• Support provider record configuration with SER Blueprints and Login Blueprints.
• Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges.
• Triage, investigate, and resolve incidents during business hours.
• Analyze complex provider data issues and propose solutions with minimal supervision.
• Communicate with technical teams, business users, and stakeholders about issues and resolutions.
• Perform requirements gathering, documentation, testing, change control, and implementation activities.
• Support Epic Security, including User/SER record integration and Provider Maintenance Security.
• Collaborate on interfaces and integrations, including Epic Bridges exposure.
• Apply Master Data Management principles for provider data governance and identity matching.
• Use Clarity/SQL for analysis and troubleshooting as needed.
• Contribute to process improvements, standards, tools, templates, and methodologies.
• Participate in project planning, risk identification, and quality assurance.
• Facilitate communication between business and IT leadership.
• Support automation and AI tool initiatives where applicable.

Skills

Epic SER

Provider Records

Healthcare IT

Incident & ticket management

SQL/Clarity

Documentation & change control

Education

Bachelor's degree in Information Technology or related field

Tools

Clarity/SQL

Epic Bridges

ServiceNow

Job description

Senior IT Systems Analyst -- Epic SER / Provider Records (Remote)

Introduction

We are seeking a Senior IT Systems Analyst with advanced expertise in Epic SER and Provider Records to support a fully remote healthcare IT environment. The ideal candidate will have strong hands‑on experience managing provider records, troubleshooting complex provider data issues, resolving incidents, and working closely with technical and business stakeholders. This role requires a highly independent professional who can manage multiple priorities, analyze complex system and data issues, support change and testing activities, and contribute to continuous improvement of provider data processes.

Responsibilities

• Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data.
• Work with Login Blueprints and SER Blueprints to support provider record configuration and maintenance.
• Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges.
• Triage, investigate, and resolve incidents and service requests during business hours.
• Analyze complex provider data issues and determine appropriate solutions with minimal supervision.
• Communicate effectively with technical teams, business users, and other stakeholders regarding system issues and resolutions.
• Perform requirements gathering, documentation, testing, change control, and implementation activities.
• Support Epic Security, including User/SER record integration and Provider Maintenance Security.
• Work with external and referring provider records, including addresses and organization records.
• Collaborate on interfaces and integrations, including exposure to Epic Bridges.
• Apply master data management principles involving source‑of‑truth ownership, provider/identity matching, duplicate management, data synchronization, and data governance.
• Use Clarity/SQL for analysis and troubleshooting when required.
• Contribute to process improvements, standards, tools, templates, and methodologies.
• Participate in project planning, risk identification, issue resolution, quality assurance, and change management.
• Facilitate communication between business stakeholders, technical teams, and IT leadership.
• Support department initiatives involving automation and emerging AI tools where applicable.
• Maintain accurate technical documentation and ensure adherence to established IT processes and controls.

Requirements

Required Qualifications:

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent experience.
• 5 years of technology or business administration experience.
• Strong experience working in healthcare technology environments.
• Advanced hands‑on experience with Epic SER / Provider Records.
• Epic Provider Administration Badge -- REQUIRED.
• Experience with SER Blueprints and Login Blueprints.
• Strong incident, problem, and ticket-resolution experience.
• Excellent analytical, troubleshooting, organizational, and problem‑solving skills.
• Strong communication skills with both technical and non‑technical stakeholders.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Experience with documentation, change control, testing, and implementation processes.

Strongly Preferred:

• Epic Security Certification.
• Experience with Epic User/SER record integration and Provider Maintenance Security.
• Experience with Clarity/SQL.
• Knowledge of Epic Bridges/interfaces and integrations.
• Experience with external/referring provider records.
• Knowledge of Master Data Management (MDM) principles and provider data governance.
• Experience with duplicate provider/identity management and data synchronization.
• Familiarity with external data sources/feeds such as MDM, QuARQ, and MD-Staff.
• Experience with ServiceNow.
• Familiarity with AI tools, automation, or process optimization.
• Experience working in committee‑driven or consensus‑based healthcare organizations.
• Strong understanding of financial concepts, business processes, continuous improvement, and organizational development.