Senior IT Analyst / Programmer – Epic SER & Provider Records

Horizontal Talent; Rochester (MN); Remoto; USD 112.000 - 161.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Competitive compensation

Descrizione del lavoro

Horizontal Talent is seeking a Senior IT Analyst / Programmer to focus on Epic SER and provider records. This six‑month contract involves building, maintaining, and supporting provider data across connected healthcare systems in a remote team environment.

You will triage incidents, work with clinical and technical stakeholders, and ensure data accuracy through testing, documentation, and change control. Strong communication and problem solving are essential.

Competenze

• Hands-on experience with Epic SER and provider record administration.
• Strong troubleshooting skills with the ability to work independently and resolve issues efficiently.
• Excellent verbal and written communication skills.
• Experience supporting master data management concepts, including provider matching and data governance.
• Working knowledge of documentation, testing, and change management practices.
• Ability to collaborate with both technical and non-technical teams.
• Epic Provider Administration Badge is required.

Mansioni

• Build, configure, and maintain Epic SER provider records and related provider administration workflows.
• Support provider record processes such as login blueprints, SER blueprints, ePrescribing/Surescripts, external directories, care teams, and record merges.
• Triage and resolve Tier 2 and Tier 3 incidents, service requests, and data issues during business hours.
• Work across Epic and connected systems to support provider data flow, duplicate handling, and source-of-truth alignment.
• Collaborate with clinical, operational, and technical stakeholders to communicate updates and resolve issues effectively.
• Follow change control procedures, complete testing activities, and document technical processes clearly and accurately.
• Support integration points involving external data feeds and interface engines as needed.

Conoscenze

Epic SER provider records

Troubleshooting

Communication skills

Master data management

Documentation & testing

Collaboration

Epic Provider Administration Badge

Strumenti

Clarity

SQL

Descrizione del lavoro

Join a remote team as a Senior IT Analyst / Programmer focused on Epic SER and provider records, where you’ll help build, maintain, and support critical provider data across connected healthcare systems. This six-month opportunity is ideal for someone who enjoys solving complex issues, partnering with stakeholders, and improving the accuracy and reliability of provider information.

Responsibilities

• Build, configure, and maintain Epic SER provider records and related provider administration workflows.
• Support provider record processes such as login blueprints, SER blueprints, ePrescribing/Surescripts, external directories, care teams, and record merges.
• Triage and resolve Tier 2 and Tier 3 incidents, service requests, and data issues during business hours.
• Work across Epic and connected systems to support provider data flow, duplicate handling, and source-of-truth alignment.
• Collaborate with clinical, operational, and technical stakeholders to communicate updates and resolve issues effectively.
• Follow change control procedures, complete testing activities, and document technical processes clearly and accurately.
• Support integration points involving external data feeds and interface engines as needed.

Skills

• Hands-on experience with Epic SER and provider record administration.
• Strong troubleshooting skills with the ability to work independently and resolve issues efficiently.
• Excellent verbal and written communication skills.
• Experience supporting master data management concepts, including provider matching and data governance.
• Working knowledge of documentation, testing, and change management practices.
• Ability to collaborate with both technical and non-technical teams.
• Epic Provider Administration Badge is required.

Preferred Skills

• Epic Security certification or related experience with user and SER record integration.
• Intermediate knowledge of Clarity and SQL.
• Experience with external/referring provider addresses and organization records.
• Familiarity with Epic Bridges and other healthcare interfaces.
• Exposure to MDM, QuARQ, MD-Staff, or similar external feeds.
• Experience using ServiceNow, automation tools, or AI-enabled support workflows.
• Comfort working in a fast-paced environment with minimal oversight.

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are valued and supported. We welcome candidates from all backgrounds and encourage applications from individuals who bring different perspectives, experiences, and strengths.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $81 - $117 per hour based on qualifications and experience.