Systems Administrator III, Health Systems - Epic ClinDoc Certified

Kaiser Permanente; Portland (OR); On-site; USD 90,000 - 140,000; Full time

Job summary

Kaiser Permanente is seeking an experienced Epic IT professional to lead administration, configuration, optimization, and ongoing support for Epic applications. The role involves system builds, testing, validation, and documenting procedures to support safe, high-quality patient care.

Ideal candidates have 2+ years with Epic or similar systems, a relevant bachelor’s degree, and strong collaboration skills to work with clinicians, operations, and technical teams across markets.

Qualifications

• Minimum two (2) years experience working with EPIC or comparable health system software, or scripting/programming experience.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations.

Responsibilities

• System build, testing, validation, and ongoing support of assigned Epic applications.
• Analyze clinical and business operations to implement system changes and optimizations.
• Develop and document internal procedures for Epic applications.
• Provide first and second level support for enterprise systems and related IT domains.
• Coordinate with end users, third parties, and Epic implementation staff to ensure effective solutions.

Skills

Epic administration

Configuration

Optimization

Implementation

Testing

Maintenance

Application support

Stakeholder collaboration

Problem solving

Documentation

Education

Bachelor's degree

Tools

Epic Systems

Job description

Job Summary:

Experienced healthcare IT professional with a strong background in Epic administration, configuration, optimization, implementation, testing, maintenance, and application support. Proven ability to support large-scale healthcare applications within complex, matrixed organizations while partnering effectively with clinical, operational, and technical stakeholders across multiple markets and cross-functional teams. Skilled at translating business and operational needs into effective technical solutions that improve system performance, operational efficiency, and end-user experience. Recognized for strong collaboration, adaptability, problem-solving, and the ability to deliver results in fast-paced healthcare environments.

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Escalates identified issues, risks or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Assists with application-oriented administration and technical support for production and non-production environments.
• Supports vendor support activities, as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications:

• Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Two (2) years experience in EPIC administration and configuration.
• Two (2) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.
• Epic Certification in ClinDoc
• 6+ years of IT and healthcare operations experience
• 3+ years supporting Epic or comparable healthcare systems
• Experience leading initiatives and collaborating with operational and technical teams