Senior Epic SER/Provider Records Analyst — Remote

Da Vinci Software; Minnesota; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Da Vinci Software is seeking a Senior IT Analyst/Programmer to manage Epic SER/provider records and resolve incidents in a fully remote role. You will work with stakeholders, analyze provider data flows, and troubleshoot issues across Epic and related systems.

The ideal candidate has advanced knowledge of Epic SER, provider records, and strong problem-solving skills, with the ability to communicate clearly with both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree with five years technology or business administration experience.
• Preferred Education: Bachelor’s degree in Information Technology Business Management or related field.
• Epic Provider Administration badge
• Epic Security certification strongly desired

Responsibilities

• Build and maintain provider records and triage incidents during business hours.
• Communicate with stakeholders and resolve complex provider data issues across Epic systems.
• Troubleshoot provider data problems independently and document changes.
• Coordinate testing and change control activities

Skills

Epic SER/Provider Records

Incident/Problem Resolution

Stakeholder Communication

Independent Problem Solving

Documentation/Change Control/Testing

Pro Desk API

Education

Bachelor’s degree + 5 years exp

Epic Provider Administration badge

Epic Security certification

Tools

Clarity/SQL

Bridges

ServiceNow

Job description

• Remote, MN
• Information Technology

Overview: Our client is seeking a Senior IT Analyst/Programmer with advanced Epic SER and provider record expertise for a fully remote role..

Job Responsibilities:

• This person will build and maintain provider records, triage and resolve incidents and tickets during business hours, and communicate directly with stakeholders.
• The ideal candidate works independently, troubleshoots complex provider data issues, and understands how provider data flows across Epic and related systems.

Required Skills:

• Epic SER/Provider Records (Advanced): Hands-on experience with Login Blueprints and SER Blueprints, ePrescribing/Surescripts, External Directories, CareTeams, and Record Merges
• Incident/Problem Resolution (Advanced): Experience triaging and resolving tickets during business hours
• Stakeholder/Customer Communication (Strong): Able to communicate clearly with technical and non-technical stakeholders
• Independent Problem Solving (Strong): Self-directed, with a track record of resolving issues with minimal oversight
• Documentation/Change Control/Testing (Intermediate)
• Pro Desk API

Strongly Preferred Skills:

• Clarity/SQL (Intermediate)
• Epic Security (Intermediate): Experience with User/SER record integration and Provider Maintenance Security
• External/Referring Providers (Intermediate): Experience with addresses and organization records
• Interfaces/Integrations (Intermediate): Exposure to or knowledge of Bridges
• Master Data Management Principles (Intermediate): Source-of-truth ownership, provider/identity matching, duplicate management, data synchronization, and governance of provider and facility data
• AI Tools/Automation (Intermediate) Trainable (Familiarity Helpful): -External data feeds such as MDM, QuARQ, and MD-Staff -ServiceNow

Education Required:

• Bachelor’s degree with five (5) years technology or business administration experience.
• Preferred Education:
  -Bachelor’s degree in Information Technology Business Management or related field.
• Epic Provider Administration badge
• Epic Security certification (STRONGLY DESIRED)

Additional Info:

• W2 Only
• 100% Remote

Who We Are

We are a software company that strives to build relationships through the delivery of software and solutions. Agile software development is at the heart of "how we work", which allows us to bring people together for strong collaboration and problem solving.

What We Do

We provide enterprise-level agile coaching and development services. The Da Vinci Agile Coaching model is built on four pillars that ensure successful adoption and scale across an organization. The enterprise framework we have built supports this foundation through recognition of, and integration with, legacy processes.

We passionately believe "how we work" is the intangible our developers demonstrate for our clients every day. Our high-performing team members provide leadership and chemistry on your teams. We provide architects, developers and testers that enjoy accountability, team success and delivering meaningful products.