Senior IT Systems Administrator — Mac/Network/AV (NYC)

Circle Internet Management Services LLC; United States; Remote; USD 113,000 - 134,000; Full time

Job summary

Circle is seeking a Senior IT Systems Administrator to join the NYC office. You will maintain the Mac environment, manage the Cisco Meraki network, and provide white-glove support to executives and staff in a fast-paced, global IT team.

Responsibilities include incident tracking in ServiceNow, remote support for a remote-first workforce, and handling live audio-visual setups for large meetings and events.

Qualifications

• 3+ years deploying and administering macOS systems and MDM (Iru).
• 3+ years in a customer-facing, white-glove support role.
• Experience with Google Workspace, Slack, and Okta.
• Experience with Cisco Meraki networking and basic security practices.
• Experience with Linux and Windows Server is a plus.
• Ability to code in Golang, Python, or shell is a plus.
• Experience with Terraform and Ansible is a plus.
• Experience running live A/V for events is a plus.

Responsibilities

• Provide white-glove on-site support for executives and staff in NYC office.
• Maintain Mac environment, devices, and MDM enrollment and management.
• Log, track, and resolve incidents via ServiceNow end-to-end.
• Support network, firewall, VLANs, and Cisco Meraki devices.
• Manage conference rooms and A/V systems for meetings and events.
• Collaborate with cybersecurity to enforce access control and incident response.
• Leverage AI tools to speed up troubleshooting and routine tasks.
• Keep runbooks up to date with escalation paths.

Skills

macOS administration

MDM (Iru)

Google Workspace

Slack

Okta

ServiceNow ticketing

Cisco Meraki networking

firewalls & switches

A/V systems (Zoom Rooms)

Linux/Windows Server

Golang / Python / shell

Terraform / Ansible

AI-assisted troubleshooting

Education

Tools

Cisco Meraki

Iru MDM

Workspace ONE

Zoom Rooms

Google Workspace admin

ServiceNow

Git / scripting

Job description

Circle is seeking a Senior IT Systems Administrator to join the NYC office. You will maintain the Mac environment, manage the Cisco Meraki network, and provide white-glove support to executives and staff in a fast-paced, global IT team.

Responsibilities include incident tracking in ServiceNow, remote support for a remote-first workforce, and handling live audio-visual setups for large meetings and events.