IT Systems Administrator

MBO Partners; New York (NY); On-site; USD 96,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA option

Life/AD&D insurance

Long-term disability coverage

Commuter benefits

Retirement plans

Job summary

MBO Partners in New York City is seeking a Senior IT Systems Administrator to maintain and improve a Mac-based environment, Cisco Meraki network, and A/V systems. This on-site role supports executives and staff, with remote support for a distributed workforce and live support for events.

The ideal candidate has 3+ years in macOS administration, executive support, and hands-on networking. The role offers a long-term contract with potential to convert to full-time and a competitive hourly pay

Qualifications

• 3+ years macOS deployment, configuration, and administration including MDM
• 3+ years customer-facing support, including executive support
• Experience with ServiceNow or similar ticketing system
• Hands-on networking with Cisco Meraki, firewalls, switches, VLANs, and routers
• Experience with conference room systems and A/V installations
• Experience with business continuity and disaster recovery planning and testing
• Experience working with security teams on access control, monitoring, and incident response
• Experience using AI tools to speed troubleshooting and debugging
• Golang/Python/Shell scripting a plus
• Terraform and Ansible a plus
• Linux and Windows Server administration a plus

Responsibilities

• Provide white-glove software, hardware, and network support to on-site executives and staff; diagnose issues and guide fixes
• Deliver remote support for a remote-first workforce and live support for meetings and events
• Log, track, and verify incidents in the ticketing system through resolution
• Deploy and manage MacBooks, peripherals, and MDM (Iru, Workspace ONE)
• Maintain the office network (Cisco Meraki, firewalls, switches, VLANs, routers)
• Support conference rooms, Zoom Rooms, Google Meet, and A/V installations
• Operate and troubleshoot live audio/video during large presentations and events
• Assist in business continuity and disaster recovery planning, tests, and restoration of systems
• Collaborate with cybersecurity for access control, monitoring, and incident response
• Utilize AI tools to speed up troubleshooting and routine work
• Keep runbooks updated with escalation paths

Skills

On-site IT support

Executive support

Troubleshooting

AI-assisted troubleshooting

Customer-facing support

Tools

Iru MDM

Workspace ONE

Google Workspace

Slack

Okta

ServiceNow

Cisco Meraki

Zoom Rooms

Zoom/Meet integration

Terraform

Ansible

Linux

Windows Server

Golang

Python

Shell scripting

Job description

• Duration: Initial contract through the end of 2026, with the potential to convert to a full-time position or extend as needed. This is a long-term need and we are open to both contract-to-hire and direct full-time hires.
• Anticipated Hours: 40 per week

• Location: Onsite 5 days/week in NYC
• Duration: Initial contract through the end of 2026, with the potential to convert to a full-time position or extend as needed. This is a long-term need and we are open to both contract-to-hire and direct full-time hires.
• Anticipated Hours: 40 per week

What You'll Be Responsible For

The Senior IT Systems Administrator is a key, hands-on role based onsite at our New York City office, Monday through Friday, full-time. You will maintain and improve our Mac environment, office network (Cisco Meraki), and audio-visual systems, and provide white-glove support to executives and employees in the office, remote support for our remote-first workforce, and live support for meetings and onsite events. The pace is fast, with frequent walk-ups and interruptions, and you will work as part of a 24x7 global IT team.

We're looking for an energetic, pragmatic people-person who is collaborative and hands-on, comfortable working at the intersection of AI, infrastructure, and customer support, and eager to help modernize how IT runs.

What You'll Work On

• Provide white-glove support for software, hardware, and network issues to on-site executives, employees, traveling teams, and visiting customers. Diagnose problems, guide the fix, and keep the office running.
• Provide remote support to employees working outside the office in a remote-first company.
• Log, assign, track, and verify incidents and service requests through resolution in the ticketing system, including computers, printers, and requests from internal application teams.
• Deploy, configure, and maintain MacBooks and peripherals, and manage them through Iru (MDM).
• Maintain the office network, including Cisco Meraki equipment, firewalls, managed switches, VLANs, and routers.
• Support audio-visual systems across the office: conference rooms (Zoom, Google Meet), presentation boards, and displays.
• Operate and troubleshoot live audio, camera, and display equipment during large presentations and events, including occasional evening events.
• Manage and troubleshoot office security systems, including facial recognition, security cameras, and card readers.
• Support IT business continuity and disaster recovery for the office: planning, documentation, testing, and recovery readiness. Participate in semiannual disaster recovery tests; verify replication, redundancy, backups, and archiving; identify gaps; and restore servers, networks, and applications.
• Partner with the cybersecurity team to enforce security policies, manage network access, monitor for suspicious activity and vulnerabilities, and help respond to and remediate incidents.
• Use AI tools to speed up troubleshooting, debugging, and routine work.
• Keep runbooks current, including escalation paths.

Qualifications

• Ability to work onsite at the New York City office, Monday through Friday, full-time, with occasional after-hours support for events.
• 3+ years of hands‑on experience deploying, configuring, and administering macOS systems, MacBooks, and related peripherals, including MDM (Iru, Workspace ONE), core enterprise SaaS and IT systems (Google Workspace, Slack, Okta), and network troubleshooting.
• 3+ years in a customer‑facing support role, including white‑glove technical support for executives or senior staff.
• Experience working tickets in ServiceNow or a similar ticketing system.
• Hands‑on networking experience with Cisco Meraki, firewalls, managed switches, VLANs, and routers.
• Experience with conference room systems and A/V installations, including Zoom Rooms or similar platforms.
• Experience supporting business continuity and disaster recovery, including plan testing, backup and recovery, and restoring systems after a disruption.
• Experience working with a security team on access control, monitoring, vulnerability management, firewalls, and incident response.
• Experience using AI tools to streamline work, troubleshooting, and debugging.
• Experience administering Linux and Windows Server is a plus.
• Ability to code in Golang, Python, or shell is a plus.
• Experience with Terraform and Ansible is a plus.
• Experience running live audio-video for large events is a plus.

Eligibility Requirements

• Legal authorization to work in the U.S. is required.
• As a contractor, including remote contractors, you may be required to complete a background check.

As a contractor, you will be paid for the time you work; this does not include paid time off (PTO) or holidays. If you participate in our Payroll Services (W2) engagement, you may be eligible for Paid Sick Leave (PSL), depending on your work location and state‑specific regulations.

Compensation

The anticipated pay range for this opportunity is $70.00-$79.00 per hour. The range represents a good‑faith estimate of the compensation reasonably expected to be offered for this opportunity at the time of posting. Actual compensation will be determined based on experience, qualifications, engagement structure, and applicable work location within the range provided.

Benefits

Depending on employment classification and eligibility, benefits may include medical, dental, and vision coverage; health savings accounts; life and AD&D insurance; long‑term disability coverage; commuter benefits; and retirement plans. Eligibility for specific benefits is subject to the terms and conditions of the applicable benefit plans.

Additional Compensation

This position is not eligible for additional compensation.