Junior IT Specialist

StartX; San Francisco (CA); On-site; USD 99,000 - 107,000; Full time

Job summary

StartX is seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role blends hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure and reliable systems across the organization.

Responsibilities include managing cloud platforms and user access, backups, security best practices, and SaaS apps like Google Workspace and Slack, with occasional travel to other offices as

Qualifications

• Bachelor's degree in computer science or related field.
• 4+ years providing support across Linux/Windows/macOS architectures.
• Experience with supporting Video Conference Systems (Google Meet, Logitech Room Systems).
• SaaS/Cloud experience (Google Workspace, Slack, 1Password, SSO).
• Understanding of system and application integration, plus automation engineering.
• Willingness to work off-hours for maintenance and projects.
• Periodic travel to other offices to support staff.

Responsibilities

• Helpdesk & End-User Support: Tier 1–2 support for hardware, software, and SaaS apps; diagnose and resolve issues on laptops, desktops, mobile devices, and peripherals; support Windows, macOS, and Linux; document issues and resolutions.

Skills

IT support

Network administration

Cloud administration

Identity & access management

SaaS tools

Security best practices

IT asset management

Endpoint protection

System integration

Automation engineering

Multi-OS support

Off-hours availability

Travel flexibility

Video conferencing systems

Education

Bachelor's degree in computer science

Tools

Google Cloud

Slack

Google Workspace

Microsoft 365

Jira

1Password

SSO

Kandji

MDM

SentinelOne

Logitech Room Systems

Google Meet

Job description

Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications


• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals


• Support operating systems (Windows, macOS, Linux) and productivity tools


• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)


• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)


• Assist with cloud-based backups, monitoring, and security best practices


• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues


• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)


• Maintain accurate asset inventory records and ensure compliance


• Coordinate device provisioning, replacements, and returns


• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices


• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)


• Support audits and compliance requirements as needed

Qualifications |

• Bachelor's degree in computer science or


• 4+ years provided support in the form of Linux\\Windows\\Mac OS architecture


• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)


• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)


• Understanding of system and application integration, as well automation engineering


• Able to work off hours for maintenance and projects


• Periodic travel to other offices to help support staff.

$99,000 - $107,000 a year