IT Technician New Role New York

AlphaSights Ltd.; New York (NY); Vor Ort; USD 63.000 - 77.000; Vollzeit

Zusammenfassung

AlphaSights Ltd. in New York is seeking an entry-level IT Technician to support end-user devices, apps, and access, ensuring uptime and a smooth IT experience.

You will receive hands-on training with Okta, Google Workspace, M365, Jamf, Intune, and AV systems, with a clear path to growth into IT Engineer roles.

Qualifikationen

• Bachelor’s degree in STEM or related field.
• Strong communication in English and ability to explain technical topics simply.
• Willingness to learn and develop new IT skills in a fast-paced environment.

Aufgaben

• Serve as first point of contact via service desk; log, categorize, and resolve or escalate tickets.
• Assist with identity and access management (Okta), MFA re-registration and basic SSO issues.
• Troubleshoot email and collaboration tools in Google Workspace and Microsoft 365; handle resets and access issues.
• Manage Joiner/Mover/Leaver (JML) processes; prepare devices and adjust access as needed.
• Provide endpoint support for macOS/iOS and Windows (Wi‑Fi, printing, peripherals, installs).
• Enroll and support Macs with Jamf and Windows devices with Intune; follow deployment standards.
• Track asset inventory and support office moves, expansions, and AV readiness.
• Create simple how-to articles to improve first-contact resolution.

Kenntnisse

Customer support

English proficiency

Ownership mindset

Problem solving

Team collaboration

Ausbildung

Bachelor's degree in STEM

Tools

Jamf

Intune

Okta

Google Workspace

Microsoft 365

Apple Business Manager

Jobbeschreibung

New York# IT TechnicianApply now### **The Role:**We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven **IT Technician** to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.This is a full-time, office-based role requiring on-site presence to support colleagues directly.### **What you’ll do:*** **Serve as the first point of contact** via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.* **Identity & access (Okta):** assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.* **Collaboration suites (Google Workspace & Microsoft 365):** perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.* **Joiner/Mover/Leaver (JML):** prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.* **Endpoint support:** troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.* **Device deployment & management:** enroll and support Macs via **Jamf** (with Apple Business Manager/Automated Device Enrollment) and Windows devices via **Microsoft Intune**; follow build standards and compliance checks.* **Asset management:** track inventory and assignments, maintain stock levels, and ensure accurate records for audits.* **Meeting room & AV readiness:** perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.* **Office operations:** support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).* **Knowledge & quality:** create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.### **Who you are:**This is an **entry-level** position suitable for someone starting an IT career.* Bachelor’s degree in STEM or related field.* People-oriented and emotionally intelligent communicator (in **English**); able to explain technical topics simply and **de-escalate** calmly.* Positive, team-oriented, and **composed under pressure** with a natural willingness to go the extra mile.* Strong **problem-solver** comfortable with ambiguity who **takes ownership** through to resolution.* **Growth mindset** with eagerness to learn and develop new technical skills in a fast-paced environment.* Demonstrable passion for technology, especially **Apple (macOS/iOS)**, with a willingness to learn **Windows**.* Basic understanding of **IT concepts** (operating systems) and interest in **Okta**, **Google Workspace**, and **Microsoft 365** administration.* **Nice to have:** CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.### **What you’ll gain:*** **Meaningful responsibility from day one:** own well-defined problems and see them through to resolution with support from experienced engineers.* **Structured development:** hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.* **Certification support:** encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).* **Clear progression path:** opportunities to advance into IT Engineer, Senior IT Engineer, or **specialise** in areas like cybersecurity or network administration.* **High-performance environment:** collaborative team culture with high standards, constructive feedback, and continuous improvement.### **Compensation:*** $70,000 fixed base salary**Work model:** Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.