Senior IT Support Technician - Level 2/3 MSP, On-Site

Complete Computer Solutions; Bentonville (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Complete Computer Solutions, a Northwest Arkansas MSP, is seeking a Level 2/3 IT Support Technician for full-time, on-site work. The role requires solid troubleshooting skills, independent work style, and excellent client communication.

You will handle Windows Server, AD, network issues, and cybersecurity best practices across multiple client environments. Strong documentation and the ability to manage priorities are essential.

Qualifications

• 5+ years of professional IT experience
• Strong hands-on with Windows Server, AD, DNS/DHCP
• Experience with MSP environments is a plus

Responsibilities

• Manage and troubleshoot client environments across Windows Server, AD, DNS/DHCP
• Perform network troubleshooting, firewall, VPN, and security best practices
• Administer Microsoft 365 and basic cybersecurity controls
• Document work clearly and maintain accurate client environment records
• Assist with deployments, upgrades, and disaster recovery planning

Skills

5+ years IT experience

Windows Server

Active Directory

Networking

Cybersecurity basics

MSP experience

Documentation

Customer communication

Education

CompTIA A+/Network+

Tools

RMM/ PSA tools

Microsoft 365 admin

Job description

Complete Computer Solutions, a Northwest Arkansas MSP, is seeking a Level 2/3 IT Support Technician for full-time, on-site work. The role requires solid troubleshooting skills, independent work style, and excellent client communication.

You will handle Windows Server, AD, network issues, and cybersecurity best practices across multiple client environments. Strong documentation and the ability to manage priorities are essential.