Senior IT Technician

TeamLogic IT, West Palm Beach, FL

West Palm Beach (FL)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Bonus based on performance

Health insurance

Training & development

Job summary

TeamLogic IT, located in West Palm Beach, FL, is looking for a Managed IT Services Level 3 Technician. The role involves providing advanced IT support, managing complex networks, and delivering projects to enhance client operations.

The ideal candidate will have over 5 years of relevant experience, strong technical expertise, and a commitment to exceptional customer service. Flexibility for remote work and travel to client sites is required.

Qualifications

A minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
Proficiency in virtualization technologies such as VMware or Hyper-V.
Hands-on experience with monitoring tools like SolarWinds.

Responsibilities

Provide advanced technical support for IT systems.
Manage network solutions to ensure optimal performance.
Lead and manage IT projects including system migrations.

Skills

Proficiency in Windows server environments

Strong knowledge of networking protocols

Excellent problem-solving skills

Strong communication skills

Experience with RMM tools

Adaptability in fast-paced environments

Education

Bachelor's degree in IT or related field

Certifications such as CompTIA Network+, Security+

Tools

Remote Monitoring and Management tools

Documentation tools like Hudu or IT Glue

Job description

Benefits

Bonus based on performance
Competitive salary
Health insurance
Training & development

Summary

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top‑tier IT support to Small to Medium‑sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem‑solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities

Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up‑to‑date, and compliant with industry standards.
Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up‑to‑date.
Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
Emergency Support: Provide on‑call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after‑hours and weekend support as needed.

Knowledge, Skills, & Qualifications

Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper‑V), and cloud platforms (Azure, AWS).
Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
RMM & Ticketing Systems: Hands‑on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
Problem‑Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical clients and provide outstanding customer service.
Adaptability & Team Collaboration: Ability to work in a fast‑paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment

This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver’s license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.