Senior IT Support Technician - Level 2/3

Complete Computer Solutions; Bentonville (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Complete Computer Solutions, a Northwest Arkansas MSP, is seeking a Level 2/3 IT Support Technician for full-time, on-site work. The role requires solid troubleshooting skills, independent work style, and excellent client communication.

You will handle Windows Server, AD, network issues, and cybersecurity best practices across multiple client environments. Strong documentation and the ability to manage priorities are essential.

Qualifications

• 5+ years of professional IT experience
• Strong hands-on with Windows Server, AD, DNS/DHCP
• Experience with MSP environments is a plus

Responsibilities

• Manage and troubleshoot client environments across Windows Server, AD, DNS/DHCP
• Perform network troubleshooting, firewall, VPN, and security best practices
• Administer Microsoft 365 and basic cybersecurity controls
• Document work clearly and maintain accurate client environment records
• Assist with deployments, upgrades, and disaster recovery planning

Skills

5+ years IT experience

Windows Server

Active Directory

Networking

Cybersecurity basics

MSP experience

Documentation

Customer communication

Education

CompTIA A+/Network+

Tools

RMM/ PSA tools

Microsoft 365 admin

Job description

Complete Computer Solutions | Northwest Arkansas

Full-Time | On-Site

Complete Computer Solutions is a locally owned Managed IT Services provider serving businesses throughout Northwest Arkansas and the surrounding region. Since 2003, we've built our company around a simple philosophy: People Focused IT Business Driven Results.

We’re growing and looking for an experienced Level 2/3 IT Support Technician to join our team.

This is not an entry‑level help desk position. We’re looking for someone with a strong technical foundation who is comfortable troubleshooting complex issues, managing business‑critical systems, working independently, and communicating directly with clients.

What You’ll Do

In this role, you’ll work across a variety of client environments and technologies, including:

• Windows Server administration and troubleshooting
• Active Directory, Group Policy, DNS and DHCP
• Microsoft 365 administration and troubleshooting
• Network troubleshooting and administration, including firewalls, switches, wireless networks and VPNs
• Cybersecurity tools, endpoint protection and security best practices
• Backup systems, disaster recovery and data restoration
• Server, workstation and network deployments
• Troubleshooting escalated Level 2 and Level 3 technical issues
• Identifying root causes rather than simply resolving symptoms
• Working directly with clients to understand technical issues and provide clear solutions
• Maintaining accurate, detailed documentation of client environments and completed work
• Assisting with technology projects, upgrades and infrastructure improvements

What We’re Looking For

We’re looking for someone who has at least 5 years of professional IT experience, preferably with experience working for a Managed Service Provider (MSP).

A strong candidate will have hands‑on experience with:

• Windows Server and Active Directory
• Business networking and network troubleshooting
• Firewalls, switches, wireless and VPN technologies
• Cybersecurity technologies and security best practices
• Backup, disaster recovery and data recovery
• Endpoint and workstation troubleshooting
• Troubleshooting complex technical issues across multiple systems and environments

MSP experience is highly preferred. You should be comfortable moving between different client environments, managing competing priorities and documenting your work thoroughly.

Just as Important as Technical Skill

Technical knowledge matters, but so does how you work.

We’re looking for someone who:

• Takes ownership of problems through resolution
• Can troubleshoot independently and knows when to elevate
• Communicates professionally and comfortably with clients one‑on‑one
• Can explain technical concepts to non‑technical people
• Documents work clearly and consistently
• Is organized and able to manage multiple priorities
• Is dependable and follows through on commitments
• Enjoys learning and keeping up with changing technology
• Understands that great IT support is ultimately about taking care of people

About Complete Computer Solutions

Complete Computer Solutions has been serving businesses since 2003. We provide managed IT, cybersecurity, cloud, infrastructure and technology consulting services to organizations throughout Northwest Arkansas and the surrounding region.

We’re a family‑owned company, and we care about building long‑term relationships—with both our clients and our team.

If you’re an experienced IT professional who enjoys solving challenging problems, working directly with clients and being part of a team where your work makes an impact, we’d love to hear from you.

This position is full‑time and fully on‑site in Northwest Arkansas.