Senior IT Support Technician – Cloud & Security Mentor

Global Data Consultants, LLC; Chambersburg (Franklin County); Hybride; USD 85 000 - 115 000; Plein temps

Résumé du poste

Global Data Consultants, LLC is seeking a Senior IT Support Technician to deliver advanced technical support, systems administration, and escalation management for a diverse client base. The role requires strong troubleshooting skills and experience with Microsoft technologies, including 365, Exchange Online, Teams, SharePoint, and OneDrive.

You will mentor junior technicians while delivering exceptional service.

Qualifications

• 5+ years IT support, systems administration, or managed services experience.
• Strong experience with Microsoft 365 administration and troubleshooting.
• Experience supporting Active Directory and Microsoft Entra ID environments.
• Experience troubleshooting Windows desktop and server operating systems.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, switching, and wireless technologies.
• Experience with ticketing and service management platforms.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid driver''s license and ability to travel to customer sites as needed.

Responsabilités

• Provide advanced technical support for desktops, laptops, servers, mobile devices, and network-connected equipment.
• Participate in an on-call rotation, as required.
• Serve as a Tier III escalation resource for complex technical issues.
• Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, permissions, and security policies within Active Directory and Microsoft Entra ID (Azure AD).
• Support and maintain Azure Virtual Desktop, cloud-based services, and hybrid environments.
• Troubleshoot and resolve issues involving: Windows operating systems; Microsoft 365 applications; Networking equipment; Wireless technologies; VPN connectivity; VoIP systems; Printers and peripheral devices.
• Configure, install, and maintain firewalls, switches, wireless access points, and other network infrastructure.
• Perform onsite and remote support for client environments.
• Monitor, document, and maintain client systems to ensure optimal performance and security.
• Participate in technology deployments, upgrades, migrations, and infrastructure projects.
• Assist with cybersecurity initiatives and compliance efforts, including CMMC and security best practices.
• Create and maintain technical documentation, standard operating procedures, and client environment records.
• Mentor and provide guidance to junior support technicians.
• Collaborate with engineering, project, and procurement teams to deliver effective technology solutions.
• Manage service tickets and ensure timely resolution while meeting service level agreements (SLAs).

Connaissances

Troubleshooting

Customer service

Communication

Problem-solving

On-call readiness

Mentoring junior technicians

Outils

Microsoft 365

Azure Entra ID (Azure AD)

Active Directory

Azure Virtual Desktop

VPNs

Firewall management

VMware

Description du poste

Global Data Consultants, LLC is seeking a Senior IT Support Technician to deliver advanced technical support, systems administration, and escalation management for a diverse client base. The role requires strong troubleshooting skills and experience with Microsoft technologies, including 365, Exchange Online, Teams, SharePoint, and OneDrive.

You will mentor junior technicians while delivering exceptional service.