Advanced IT Support Engineer - End-to-End & M365 Expert

Executech; Spokane Valley (WA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Executech is seeking an IT Support Engineer to independently resolve complex issues, own end-to-end resolutions, and mentor junior staff. This role emphasizes strong technical judgment, proactive communication, and disciplined execution in a metric-driven MSP environment.

Only local candidates will be considered. The position focuses on MS 365 administration, identity and device management, and cross-functional collaboration to uphold Executech standards.

Formación

• 2–5 years IT support experience, with increasing complexity.
• Strong working knowledge of Microsoft 365 administration, identity, device management, and MSP toolsets.
• Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
• Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
• Working knowledge of PowerShell fundamentals and willingness to build safe automation.

Responsabilidades

• Resolve issues beyond IT Support Specialist scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems.
• Own tickets end-to-end: client updates, vendor coordination, resolution confirmation, and handoff when scope spans multiple teams.
• Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage resources.
• Use scripting and automation for repeatable tasks within approved standards.
• Support security posture through correct identity verification and incident escalation workflows.
• Contribute to operational improvement by surfacing recurring issues and updating runbooks.

Conocimientos

MSP experience

Microsoft 365 administration

PowerShell scripting

Identity & access management

Customer service

Herramientas

Intune

Azure AD

Office 365 admin tools

Descripción del empleo

Executech is seeking an IT Support Engineer to independently resolve complex issues, own end-to-end resolutions, and mentor junior staff. This role emphasizes strong technical judgment, proactive communication, and disciplined execution in a metric-driven MSP environment.

Only local candidates will be considered. The position focuses on MS 365 administration, identity and device management, and cross-functional collaboration to uphold Executech standards.