Senior Onsite Systems Administrator & Mentor

CloudIT LLC; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

CloudIT LLC in Phoenix, AZ is seeking a Systems Administrator to provide advanced technical support, mentor Tier 1 specialists, and maintain client satisfaction across Windows Server, SQL, Exchange, SharePoint, and Microsoft 365 environments. We prioritize proactive issue resolution, strong communication, and ongoing learning in a fast-paced IT services team.

Responsibilities include guiding escalations, documenting configurations, ensuring disaster recovery readiness, and keeping networks

Qualifications

• High school diploma or GED.
• 2-4 years of hands-on experience in technical support or systems specialist roles.
• Certifications such as CompTIA A+ or Microsoft fundamentals; associate certifications listed.

Responsibilities

• Provide advanced technical support and mentorship to Tier 1 Service Specialists.
• Diagnose and resolve complex technical issues and manage escalations.
• Support core business applications, virtualization, and network issues.
• Document configurations, changes, and troubleshooting steps.
• Assist with disaster recovery and security measures; maintain VPNs and firewalls.
• Communicate clearly with clients about incidents and outages.
• Continuously learn and pursue relevant certifications.

Skills

Customer service

Communication

Active listening

Problem solving

Multi-tasking

Education

BA/BS in Computer Science or related field

Tools

VMware

Parallels

Microsoft 365

Exchange

SQL Server

SharePoint

ITSM tools

Job description

CloudIT LLC in Phoenix, AZ is seeking a Systems Administrator to provide advanced technical support, mentor Tier 1 specialists, and maintain client satisfaction across Windows Server, SQL, Exchange, SharePoint, and Microsoft 365 environments. We prioritize proactive issue resolution, strong communication, and ongoing learning in a fast-paced IT services team.

Responsibilities include guiding escalations, documenting configurations, ensuring disaster recovery readiness, and keeping networks