Senior IT Support Specialist - Tech & Client Care

Omni Strategic Technologies; Wheeling (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Omni Strategic Technologies is seeking a Technology Alignment Manager to serve as the client-facing liaison, delivering proactive technical alignment and high-level strategic guidance. You will support and resolve help desk tickets, maintain deep knowledge of client environments, and drive projects from concept to completion.

You will work with on-site and virtual tasks, ensuring security, performance, and connectivity while upholding Omni policies and best practices.

Qualifications

• 5+ years of experience in desktop support, networking, routing, and disaster recovery.
• Knowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls.
• Strong troubleshooting skills and ability to evaluate changes and their impact on systems, business, and users.
• Excellent interpersonal and organizational skills for a fast-paced, high-performance environment.
• Certifications like A+, Network+, Microsoft 365 Fundamentals are preferred.
• Excellent written and oral communication skills for explaining technical information to clients.
• Passion for customer service and helping customers succeed.

Responsibilities

• Deliver proactive services to assigned clients.
• Develop and maintain technical knowledge of clients’ environments including hardware, software, cloud inventory, and vendor relationships.
• Contribute to triaging and resolution of help desk tickets as needed.
• Adhere to Omni policies, procedures, and best practices, and contribute ideas.
• Diagnose and resolve issues related to availability, security, performance, and connectivity.
• Design, implement, manage, and support client projects to completion (WAN/LAN, hosted/cloud solutions, DR).
• Other duties and projects as assigned.

Skills

Desktop support

Networking

Routing

Active Directory

Disaster recovery

Troubleshooting

Servers

Scripting

Education

A+ certification

Network+ certification

Microsoft 365 Fundamentals

Tools

ConnectWise Manage

ConnectWise Automate

Brightgauge dashboards

Job description

Omni Strategic Technologies is seeking a Technology Alignment Manager to serve as the client-facing liaison, delivering proactive technical alignment and high-level strategic guidance. You will support and resolve help desk tickets, maintain deep knowledge of client environments, and drive projects from concept to completion.

You will work with on-site and virtual tasks, ensuring security, performance, and connectivity while upholding Omni policies and best practices.