IT Help Desk Technician

Omni Strategic Technologies; Wheeling (WV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Profit sharing

Paid parental leave

Job summary

Omni Strategic Technologies is seeking an IT Help Desk Technician to join our team in Wheeling, WV. This entry-level role offers growth opportunities and a chance to help clients use technology effectively.

You’ll be the first line of support, resolving issues and documenting steps to keep businesses running smoothly. We offer a competitive benefits package and a collaborative, people-focused culture.

Qualifications

• 2+ years of IT support experience including desktop troubleshooting.
• Strong customer service mindset and communication skills.
• Familiar with AD, Windows 10/ Server, Office 365, endpoint protection.

Responsibilities

• Field requests and provide courteous remote support for software, hardware, and peripherals.
• Troubleshoot and resolve issues or escalate with detailed documentation.
• Perform hands-on fixes including installs, upgrades, and configs.
• Maintain open communication with clients and team for timely resolution.
• Contribute to and improve internal knowledge bases and checklists.

Skills

IT Support

Desktop Troubleshooting

Networking

Active Directory

Customer Service

Communication

Time Management

Documentation

Education

A+

Network+

Microsoft 365 Fundamentals

Tools

ConnectWise Manage

ConnectWise Automate

ConnectWise Control

Job description

Description

About Us

At Omni, we don't just integrate technology with business - we empower people. Our culture is built on collegiality, teamwork, and service, where professionals thrive by supporting one another and delivering exceptional client care. We believe in growing together, celebrating individual ambition while achieving more as a team.

The Opportunity

We're looking for an IT Help Desk Technician who is passionate about technology and even more passionate about helping people use it effectively. This is an entry-level role with opportunities for professional growth and development and a path for advancement.

As the first line of support for our clients, you'll be the friendly, knowledgeable voice that helps resolve technical issues and keeps businesses running smoothly.

We believe our employees are our greatest asset, which is why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include but are not limited to generous Paid Time Off (PTO), medical, dental, and vision coverage, 401(k) plan with company matching contributions, profit-sharing opportunities, and paid parental leave. We are committed to investing in our team members and providing the resources they need to thrive both personally and professionally.

What You'll Do

• Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues.
• Troubleshoot and resolve issues independently or elevate more complex issues with detailed documentation.
• Perform hands‑on fixes, including software installs, hardware upgrades, and system configurations.
• Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
• Contribute to and improve internal knowledge bases and checklists.

Requirements

What You Bring

• 2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.
• Strong customer service mindset - you go above and beyond to help others.
• Excellent communication skills, both written and verbal.
• Ability to work independently, manage time effectively, and meet deadlines.
• Familiarity with technologies that:
  • Microsoft Office 365
  • Windows Server (2012/2016/2019) and Windows 10
  • Antivirus and malware protection
  • Backup solutions and cloud infrastructure
  • ConnectWise Manage, Automate, and Control
• Preferred certifications include A+, Network+, or Microsoft 365 Fundamentals.

Why Omni?

• Client-Centered Mission: We're passionate about delivering outstanding service and results.
• Supportive Company Culture: We care for one another and celebrate team success.
• Career Growth: We invest in your development and offer clear advancement paths.
• Competitive Compensation & Benefits: Enjoy a comprehensive package including health, dental, vision, and life insurance, a matching 401(k), and generous PTO to support your work-life balance.

Omni is an Equal Opportunity Employer. No phone calls, please.