Senior IT Support Specialist - On-Site Reno

Voyager Space; Reno, Pittsburgh (NV, Allegheny County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, dental, vision coverage

Gym membership benefits

401(k) with company match

Job summary

Voyager Space seeks a Mid to Senior IT Specialist to deliver on-site end-user support at our Reno, NV location. Reporting to the IT Operations Manager, you will manage Tier 1–3 incidents, device provisioning, access control, and secure operations in a government-regulated context.

You will collaborate with cybersecurity, networking, and facilities teams to keep systems reliable, secure, and compliant, while coaching users on best practices and tools used across the Voyager enterprise.

Qualifications

• High school diploma or equivalent with IT certifications.
• 5–7+ years in hands-on IT support or related roles.
• Experience with Windows, macOS, M365, endpoint management, and identity/access tools.
• Strong ticketing, documentation, and customer service skills.
• Ability to work on-site in Reno, NV and follow enterprise IT standards.

Responsibilities

• Provide Tier 1–3 IT support for Reno users (hardware, software, OS, access, collaboration tools).
• Manage incidents and requests via service desk with clear documentation and timely updates.
• Support device lifecycles: provisioning, refresh, repair, decommissioning, inventory accuracy.
• Assist with identity and access management workflows and least-privilege compliance.
• Support secure site operations and collaborate with cybersecurity, networking, and facilities teams.

Skills

IT Support

On-site

Windows

MacOS

Microsoft 365

Identity/Access

Ticketing

Endpoint Management

VPN

Security basics

Education

High school diploma or equivalent

IT Certifications

Related IT coursework

Tools

Intune

Entra ID

Active Directory

Defender

GCC High

ServiceNow

Jira

Halo

Zendesk

Jamf

Job description

Voyager Space seeks a Mid to Senior IT Specialist to deliver on-site end-user support at our Reno, NV location. Reporting to the IT Operations Manager, you will manage Tier 1–3 incidents, device provisioning, access control, and secure operations in a government-regulated context.

You will collaborate with cybersecurity, networking, and facilities teams to keep systems reliable, secure, and compliant, while coaching users on best practices and tools used across the Voyager enterprise.