IT Support Specialist

voyagertechnologiesinc; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Job summary

Voyager Technologies in Pittsburgh, PA seeks a Mid to Senior IT Specialist to provide onsite end-user support. You will handle Windows, macOS, Microsoft 365, and device management for local staff, while collaborating with cybersecurity and networking teams.

This role reports to the IT Operations Manager within Corporate IT and requires strong customer service, documentation, and problem-solving skills to keep users productive and secure.

Qualifications

• 5–7+ years of hands-on IT support, desktop support, or service desk experience.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management, and identity/access.
• Working knowledge of networking fundamentals and IT service management.
• Ability to operate on-site independently while following standards.
• Strong customer service, documentation, and communication skills.

Responsibilities

• Provide hands-on Tier 1-3 IT support for on-site users, including hardware and software.
• Manage incidents and requests through the service desk, with clear documentation.
• Troubleshoot Windows, macOS, Microsoft 365, endpoint management, and access issues.
• Escalate complex issues via IT, cybersecurity, networking, or vendor paths.
• Support device lifecycle: provisioning, refresh, repair, and decommissioning.
• Onboard/offboard users and manage secure access changes per Voyager standards.
• Maintain accurate asset records and equipment readiness for new hires.
• Support site operations with network, conference room, and printer help.
• Create and maintain knowledge articles and troubleshooting guides.

Skills

IT support

Windows

macOS

Microsoft 365

Identity access

Ticketing systems

ITSM

Education

High school diploma

IT Certifications

Tools

Service desk platform

VPN

Endpoint management

Job description

Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future: Join Voyager Technologies

You'll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We're a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager.

We are seeking a Mid to Senior level IT Specialist to provide onsite support for our Pittsburg, PA Voyager Technologies location. This role reports to the IT Operations Manager and is part of the Corporate IT Department with the role based in Pittsburg, PA.

In this role, the essential functions are requiring a Mid- Senior level IT Support Specialist to perform as an individual contributor role, responsible for providing reliable, secure, and responsive IT support to Voyager users at the Pittsburg site.

End-User Support & Ticket Resolution

• Ability to provide hands-on Tier 1-3 IT support for users at our Nevada site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology.
• Respond for managing incidents and requests through Voyager's service desk platform, maintaining clear documentation, timely updates, and strong customer experience.
• Troubleshoot Windows, MacOS, Microsoft 365, endpoint management, identity/access, VPN, printer, mobile device, and local connectivity issues.
• Escalate complex or enterprise-impacting issues through established IT, cybersecurity, networking, or vendor support paths.

Device, Asset & Access Support

• Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy.
• Execute onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards.
• Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs.
• Support identity and access management workflows while following least-privilege, separation-of-duties, and approval requirements.

Secure Site & Local Operations Support

• Support Nevada site operations that require classified-access awareness, secure handling practices, and adherence to government security requirements.
• Assist with local network, conference room, printer, lab, and infrastructure touchpoints under direction from enterprise IT, networking, and cybersecurity teams.
• Follow change-control, incident-response, export-control, CUI, and security procedures when supporting systems or users.
• Participate in site activations, moves, audits, equipment refreshes, and operational readiness activities as needed.

Documentation & Continuous Improvement

• Create and maintain support documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
• Identify recurring issues and recommend improvements to reduce ticket volume, improve user experience, and strengthen security.
• Provide user coaching on support processes, secure collaboration, approved tools, and basic technology practices.
• Collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders to support site needs.

Minimum Qualifications:

• High school diploma or equivalent and related IT Certifications
• 5-7 plus years of hands-on IT support, desktop support, service desk, systems administration, or field support experience.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
• Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards.
• Strong customer service, written documentation, troubleshooting, prioritization, and communication