Reno On-Site IT Specialist: End-User & Security

Voyager Technologies; Reno (NV); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, dental, vision coverage

Gym memberships (national network)

401(k) with 50% match up to 8%

Wellness programs

Employee support resources

Collaborative, mission-driven culture

Job summary

Voyager Technologies seeks a Mid to Senior IT Specialist for on-site support at our Reno, NV location. You will provide reliable IT support for Windows, Mac, and collaboration tools, manage devices, and ensure secure access and operations.

Minimum qualifications include 5–7+ years in IT support, strong customer service, and ability to work independently on-site. ITAR compliance and Top Secret clearance are required for this role.

Qualifications

• High school diploma or equivalent and related IT Certifications.
• 5-7 plus years of hands-on IT support, desktop support, service desk, systems administration, or field support experience.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
• Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards.
• Strong customer service, written documentation, troubleshooting, prioritization, and communication skills.
• Must have U.S. Person status required for ITAR/export-control eligibility.

Responsibilities

• Provide hands-on Tier 1-3 IT support for Reno NV site users, covering hardware, software, OS, access, collaboration tools, peripherals, and meeting-room tech.
• Respond to incidents and requests via the service desk, maintain documentation, and ensure timely updates and strong customer experience.
• Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity/access, VPN, printers, and local connectivity issues.
• Escalate complex issues through IT, cybersecurity, networking, or vendor support paths.

Skills

Windows

macOS

Microsoft 365

Endpoint management

Identity access

Collaboration tools

Printers

Peripherals

Customer service

Documentation

Communication

Independent work

Education

High school diploma & IT Certifications

Tools

Microsoft Intune

Entra ID

Active Directory

Defender

GCC High

ServiceNow

Jira

Halo

Zendesk

Jamf

Job description

Voyager Technologies seeks a Mid to Senior IT Specialist for on-site support at our Reno, NV location. You will provide reliable IT support for Windows, Mac, and collaboration tools, manage devices, and ensure secure access and operations.

Minimum qualifications include 5–7+ years in IT support, strong customer service, and ability to work independently on-site. ITAR compliance and Top Secret clearance are required for this role.