IT Support Specialist

Voyager Space; Reno, Pittsburgh (NV, Allegheny County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, dental, vision coverage

Gym membership benefits

401(k) with company match

Job summary

Voyager Space seeks a Mid to Senior IT Specialist to deliver on-site end-user support at our Reno, NV location. Reporting to the IT Operations Manager, you will manage Tier 1–3 incidents, device provisioning, access control, and secure operations in a government-regulated context.

You will collaborate with cybersecurity, networking, and facilities teams to keep systems reliable, secure, and compliant, while coaching users on best practices and tools used across the Voyager enterprise.

Qualifications

• High school diploma or equivalent with IT certifications.
• 5–7+ years in hands-on IT support or related roles.
• Experience with Windows, macOS, M365, endpoint management, and identity/access tools.
• Strong ticketing, documentation, and customer service skills.
• Ability to work on-site in Reno, NV and follow enterprise IT standards.

Responsibilities

• Provide Tier 1–3 IT support for Reno users (hardware, software, OS, access, collaboration tools).
• Manage incidents and requests via service desk with clear documentation and timely updates.
• Support device lifecycles: provisioning, refresh, repair, decommissioning, inventory accuracy.
• Assist with identity and access management workflows and least-privilege compliance.
• Support secure site operations and collaborate with cybersecurity, networking, and facilities teams.

Skills

IT Support

On-site

Windows

MacOS

Microsoft 365

Identity/Access

Ticketing

Endpoint Management

VPN

Security basics

Education

High school diploma or equivalent

IT Certifications

Related IT coursework

Tools

Intune

Entra ID

Active Directory

Defender

GCC High

ServiceNow

Jira

Halo

Zendesk

Jamf

Job description

Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission‑critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future: Join Voyager Technologies

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager.

We are seeking a Mid to Senior level IT Specialist to provide onsite support for our Reno, NV Voyager Technologies location. This role reports to the IT Operations Manager and is part of the Corporate IT Department with the role based in Reno, NV.

In this role, the essential functions are requiring a Mid- Senior level IT Support Specialist to perform as an individual contributor role, responsible for providing reliable, secure, and responsive IT support to Voyager users at the Reno site

End-User Support & Ticket Resolution

• Ability to provide hands‑on Tier 1‑3 IT support for users at our Nevada site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting‑room technology.
• Respond for managing incidents and requests through Voyager's service desk platform, maintaining clear documentation, timely updates, and strong customer experience.
• Troubleshoot Windows, MacOS, Microsoft 365, endpoint management, identity access, VPN, printer, mobile device, and local connectivity issues.
• Escalate complex or enterprise‑impacting issues through established IT, cybersecurity, networking, or vendor support paths.

Device, Asset & Access Support

• Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy.
• Execute onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards.
• Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs.
• Support identity and access management workflows while following least‑privilege, separation‑of‑duties, and approval requirements.

Secure Site & Local Operations Support

• Support Nevada site operations that require classified‑access awareness, secure handling practices, and adherence to government security requirements.
• Assist with local network, conference room, printer, lab, and infrastructure touchpoints under direction from enterprise IT, networking, and cybersecurity teams.
• Follow change‑control, incident‑response, export‑control, CUI, and security procedures when supporting systems or users.
• Participate in site activations, moves, audits, equipment refreshes, and operational readiness activities as needed.
• Create and maintain support documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
• Identify recurring issues and recommend improvements to reduce ticket volume, improve user experience, and strengthen security.
• Provide user coaching on support processes, secure collaboration, approved tools, and basic technology practices.
• Collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders to support site needs.

If your experience aligns with our basic qualifications and you are inspired by our mission, we’d like to connect. If you don’t see the right role right now, Join Our Talent Community and stay connected as we continue to build what’s next.

Minimum Qualifications:

• High school diploma or equivalent and related IT Certifications
• 5-7 plus years of hands‑on IT support, desktop support, service desk, systems administration, or field support experience.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
• Ability to operate independently in an on‑site support role while following enterprise IT, cybersecurity, and change‑management standards.
• Strong customer service, written documentation, troubleshooting, prioritization, and communication skills.
• Must have U.S. Person status required for ITAR/export‑control eligibility.

Preferred Qualifications:

• Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
• Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar.
• Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data‑handling requirements.
• Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering‑user support.

Travel, Physical, and/or Government Mandated Requirements:

• This role is an on‑site in Reno, NV
• Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site operations and infrastructure deployments.
• This position requires access to classified or controlled information. Employment is conditioned on maintaining an active Top Secret clearance and complying with applicable government security requirements.

The good faith base salary range for this role is $80,000 - $95,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future.

Voyager offers a highly competitive total compensation package designed to support the well‑being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well‑being.

• Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work‑life balance
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide, including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness, and more! No long‑term contracts and FREE on‑demand workout videos before you enroll
• 401(k) retirement plan with a 50% company match on contributions up to 8%, supporting long‑term financial security
• Company wellness programs that support physical and mental well‑being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission‑driven environment

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR) (22 CFR Parts 120–130) and the Export Administration Regulations (EAR) (15 CFR Parts 730–774), applicants for this position must be a U.S. Person: a US Citizen, a lawful permanent resident of the U.S., or a protected individual as defined by 8 U.S.C. § 1324b(a)(3). Applicants must be eligible to obtain any required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.