Senior IT Support Specialist — On-Site Leader, 24/7 Support

HDR, Inc.; Anchorage (AK); On-site; USD 70,000 - 95,000; Full time

Job summary

HDR, Inc. is seeking a Senior IT Support Specialist in Anchorage, Alaska. You will be the in-house expert, applying technology to meet business needs and providing advanced troubleshooting across PCs, networks and servers.

The role emphasizes strong customer service, 24/7 on-call readiness, and collaboration with Systems Administrators on enterprise IT projects. Local travel may be required and on-site presence is essential.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• 3+ years of technical support experience for PCs, networks and servers.
• Strong client service and interpersonal skills.
• Ability to communicate needs and ideas to users and management.
• Ability to work with vendors to request service and resolve issues.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to use computing resources efficiently.
• Provide advanced troubleshooting on IT issues.
• Serve as the in-house expert for complex problems.
• Work with Systems Administrators on IT infrastructure processes.

Skills

Client service

Interpersonal skills

Self-starter

Communication

Education

Associate's degree in Computer Science/MIS-related area

Tools

Windows Server 2008/2012

Windows 11/M365

Microsoft Office

Job description

HDR, Inc. is seeking a Senior IT Support Specialist in Anchorage, Alaska. You will be the in-house expert, applying technology to meet business needs and providing advanced troubleshooting across PCs, networks and servers.

The role emphasizes strong customer service, 24/7 on-call readiness, and collaboration with Systems Administrators on enterprise IT projects. Local travel may be required and on-site presence is essential.