On-Site IT Support Specialist — Customer‑Focused Tech

HDR; Arlington (VA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

Paid time off & holidays

Retirement match

Tuition reimbursement

Employee referral bonus

Job summary

HDR in Arlington, Virginia is seeking an IT Support Specialist to help staff maximize use of computing technology and support enterprise IT projects. This on-site role emphasizes strong customer service and problem solving as you diagnose hardware, software, and network issues.

You will collaborate with Systems Administrators, assist with inventory management of desktops, laptops, printers, and other assets, and participate in IT initiatives across the organization. Some travel may be required.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• At least 1 year of technical PC, networks and servers support experience.
• Excellent PC hardware and peripherals knowledge.
• Experience in systems operations and maintenance.
• Knowledge of Windows 7/10/365 and Windows Server 2003/2008/2012.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to maximize use of computing technology and resources.
• Provide advanced troubleshooting on IT issues and support for applications.
• Participate in enterprise IT projects and initiatives.
• Provide desk side training for enterprise applications.

Skills

Customer service

Windows OS

IT support

Troubleshooting

PC hardware

Education

Associate's degree in Computer Science/MIS-related area or equivalent work experience

Tools

Windows 11

Microsoft 365

Office applications

Job description

HDR in Arlington, Virginia is seeking an IT Support Specialist to help staff maximize use of computing technology and support enterprise IT projects. This on-site role emphasizes strong customer service and problem solving as you diagnose hardware, software, and network issues.

You will collaborate with Systems Administrators, assist with inventory management of desktops, laptops, printers, and other assets, and participate in IT initiatives across the organization. Some travel may be required.