Senior IT Support Specialist - Office Tech

Simpson Thacher & Bartlett LLP; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Simpson Thacher & Bartlett LLP seeks an experienced Senior Office Technology Support Analyst to deliver comprehensive IT service to our Chicago office. This on-site role requires five days per week in the office, supporting IT infrastructure, equipment, printers, A/V, and mobility devices.

You will maintain white glove service for end users, including VIPs, and collaborate with Global IT and other departments to ensure secure, reliable IT experiences.

Qualifications

• 4-5 years of experience providing direct IT support to customers, preferably in a law firm.
• 4-5 years of experience in configuring, installing and maintaining PC operating systems and related hardware devices.
• Demonstrable knowledge of various telecom systems and A/V equipment.
• Ability to effectively present information verbally and in writing.
• Must have superior judgment and the ability to deal discreetly with confidential information.

Responsibilities

• Support all aspects of the IT function within the Chicago office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc.

Skills

IT support

Customer service

A/V equipment

Troubleshooting

ITIL

Education

Bachelor's degree

Tools

Windows

MacOS

CompTIA A+

Network+

Job description

Simpson Thacher & Bartlett LLP seeks an experienced Senior Office Technology Support Analyst to deliver comprehensive IT service to our Chicago office. This on-site role requires five days per week in the office, supporting IT infrastructure, equipment, printers, A/V, and mobility devices.

You will maintain white glove service for end users, including VIPs, and collaborate with Global IT and other departments to ensure secure, reliable IT experiences.