IT Support Analyst - Law Firm (Chicago)

Paul Hastings; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life/AD&D insurance

Flexible Spending Accounts and Health Savings Account

Voluntary 401(k) Plan and Profit Sharing

Paid Parental Leave

Professional Development Programs

Job summary

Paul Hastings, a leading law firm in Chicago, seeks an IT Analyst to provide technology solutions and support to clients. This role involves assisting customers, facilitating meetings, and supporting IT projects. Ideal candidates will have a strong background in networking and customer service, with 3+ years’ experience.

Comprehensive benefits include medical, dental, and a generous PTO program. The firm promotes an inclusive work environment and offers professional growth opportunities.

Qualifications

• At least 3 years of experience providing direct support to customers in business solutions.
• Experience in LAN, WAN and network systems support and management.
• Experience configuring, installing and maintaining client PC operating systems.

Responsibilities

• Provide technology solutions and support to customers.
• Facilitate meeting technology events and tools.
• Support mobile device technologies and remote access tools.
• Coordinate monthly network maintenance and unplanned outages.

Skills

Advanced proficiency in Microsoft Operating Systems

Advanced proficiency in Microsoft Office Suite

Advanced proficiency in Service Now

Advanced proficiency in MS Teams

Advanced to expert proficiency in remote access architectures

Advanced to expert knowledge of mobile technologies

Advanced to expert proficiency in networking technologies

Advanced to expert proficiency in Document Management Systems

Advanced proficiency with data security

Advanced proficiency with project management

Education

Associate's or Bachelor's degree or similar work experience

Tools

Service Now

Microsoft Office Suite

Remote access technologies (Citrix, VPN)

Job description

Paul Hastings, a leading law firm in Chicago, seeks an IT Analyst to provide technology solutions and support to clients. This role involves assisting customers, facilitating meetings, and supporting IT projects. Ideal candidates will have a strong background in networking and customer service, with 3+ years’ experience.

Comprehensive benefits include medical, dental, and a generous PTO program. The firm promotes an inclusive work environment and offers professional growth opportunities.